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Average Ratings 3,065 Ratings

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support

Description

Feedback.one helps businesses collect and organize user feedback so they can make better decisions based on real customer insights. Instead of relying on emails, contact forms, or live chat, a small feedback button is added to your website. When users click this button, a simple user-friendly form is displayed that takes less than a minute to complete. Once feedback is submitted, your team can view, organize, and manage everything from one dashboard. This makes it easier to understand what users think, identify common trends, and improve your product. Why choose us? - Unlimited free projects and feedback - Easy setup: Add your domain and insert one line of code into enable it on your website. - Secure: The feedback form can only be accessed from your own domain. - Fast and lightweight: Our script won't slow down your website.

Description

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

GitHub Yes 
AWeber No 
Confluence No 
Google Calendar No 
Google Drive No 
Google Tasks No 
Integry No 
Microsoft OneNote No 
Microsoft Teams No 
Pabbly Connect No 
Pipedrive No 
Salesforce No 
SparrowDesk No 
Strava No 
Toggle No 
Webflow No 
WordPress No 
YouTube No 
Zenkit Base No 
Zenkit To Do No 

Integrations

GitHub Yes 
AWeber Yes 
Confluence Yes 
Google Calendar Yes 
Google Drive Yes 
Google Tasks Yes 
Integry Yes 
Microsoft OneNote Yes 
Microsoft Teams Yes 
Pabbly Connect Yes 
Pipedrive Yes 
Salesforce Yes 
SparrowDesk Yes 
Strava Yes 
Toggle Yes 
Webflow Yes 
WordPress Yes 
YouTube Yes 
Zenkit Base Yes 
Zenkit To Do Yes 

Pricing Details

$0
Free Trial No 
Free Version Yes 

Pricing Details

$19.00/month/5,000 responses
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Feedback.one

Founded

2024

Country

United States

Website

feedback.one

Vendor Details

Company Name

SurveySparrow

Founded

2017

Country

United States

Website

surveysparrow.com

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports Yes 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture Yes 
Surveys No 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) No 
Website Feedback Yes 

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing No 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat Yes 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys Yes 
User Testing Tools No 
Video Feedback Yes 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards No 
Employee Guides No 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Market Research

Benchmarking Yes 
Compensation Management No 
Data Management Yes 
Email / Online Yes 
Face-to-Face No 
Panel Management Yes 
Paper-Based Yes 
Phone-Based Yes 
Sample Management Yes 
Statistical Analysis Yes 
Survey Management Yes 

NPS

Online Form Builders

Artificial Intelligence No 
Assign Roles / Permissions Yes 
Collaboration Tools Yes 
Conversational Forms Yes 
Data Tables Yes 
Drag & Drop / No Code Yes 
Export to PDF Yes 
HIPAA Compliant Yes 
Import Existing Forms Yes 
Mobile Forms Yes 
Offline Forms Yes 
Pre-made Templates Yes 
Quizzes / Questionnaires Yes 
Reporting / Data Visualization Yes 
Signup Forms Yes 
Surveys Yes 

SMS Survey

Alerts / Notifications Yes 
Analytics / Reporting Yes 
Audience Targeting Yes 
Campaign Management No 
Contact Management Yes 
Customizable Templates Yes 
Keyword Tracking No 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Scheduled Messaging Yes 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey No 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Alternatives

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