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Description
An increasing number of emails are accessed via smartphones, while many reservations are ultimately completed on computers. This creates a challenge in accurately measuring the total revenue generated from your email marketing efforts. However, with our advanced tracking system, all bookings resulting from your email campaigns can be precisely monitored, whether they occur immediately or after a few days, and regardless of the number of devices used, such as computers or tablets. Alarmingly, it's estimated that between 30% to 40% of travelers do not communicate their issues to your front desk staff. Consequently, these guests may depart from your hotel feeling unsatisfied, leading to the likelihood of receiving negative reviews online. To address this, we offer a comprehensive database that consolidates unique guest information, ensuring that all relevant data about your guests is stored in one place. Additionally, we utilize distinct contact details like email addresses, phone numbers, and passport numbers to effectively eliminate duplicate guest records. This approach not only enhances your understanding of guest experiences but also improves your ability to respond to their needs more effectively.
Description
Using better guest relationship management, accommodation providers can increase their revenue and satisfaction. LoungeUp is a unified platform which collects, structures and enriches guest information. This allows you to manage communications with guests via any channel, create seamless experiences, and drive guest engagement. Communicate with guests via their preferred channels. Our platform's intelligence allows you to send the right message at just the right moment. Deliver exceptional service that is tailored to each guest.
API Access
Has API
API Access
Has API
Integrations
MasterYield
Pricing Details
€2.5 per room per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Experience Hotel
Founded
2013
Country
United States
Website
www.experience-hotel.com
Vendor Details
Company Name
LoungeUp
Founded
2011
Country
France
Website
www.loungeup.com/en/
Product Features
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Email Marketing
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
