Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Developed within the Harvard Innovation Lab, the Experfy platform revolutionizes the process of sourcing and hiring external talent at an unparalleled pace, while simultaneously facilitating career development, skill enhancement, and mentoring for your internal workforce. You have the option to either license our self-service platform or recruit talent that has been rigorously vetted by our Subject Matter Experts through our TalentClouds. At Experfy, we strongly believe that a robust partnership between humans and artificial intelligence is essential for achieving superior results and ensuring that your organization possesses the right talent to implement its business strategy effectively. By utilizing our advanced AI and machine learning algorithms, alongside the expert evaluations from our elite SMEs, we guarantee that your organization will excel in the competitive talent marketplace. Avoid settling for candidates recommended by generalists; Experfy eliminates uncertainty in the hiring process by ensuring that each candidate has been thoroughly vetted and evaluated by our Subject Matter Experts. When we introduce candidates to you, the confidence in their suitability is so high that it feels as if you could hire them even with your eyes closed. Additionally, we take care of essential services such as background checks, worker classification, and payroll management, streamlining your hiring process from start to finish. This comprehensive approach not only saves time but also enhances the quality of your talent acquisition efforts.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ShipBob No 

Integrations

ShipBob Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Experfy

Founded

2014

Country

United States

Website

www.experfy.com

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Recruiting

Assessments No 
Background Screening No 
CRM No 
Interaction Tracking No 
Internal HR No 
Interview Management No 
Job Board Posting No 
Job Requisition No 
Onboarding No 
Recruiting Firms No 
Reference Checking No 
Resume Parsing No 
Self Service Portal No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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