Average Ratings 1 Rating
Average Ratings 1 Rating
Description
Developed within the Harvard Innovation Lab, the Experfy platform revolutionizes the process of sourcing and hiring external talent at an unparalleled pace, while simultaneously facilitating career development, skill enhancement, and mentoring for your internal workforce. You have the option to either license our self-service platform or recruit talent that has been rigorously vetted by our Subject Matter Experts through our TalentClouds. At Experfy, we strongly believe that a robust partnership between humans and artificial intelligence is essential for achieving superior results and ensuring that your organization possesses the right talent to implement its business strategy effectively. By utilizing our advanced AI and machine learning algorithms, alongside the expert evaluations from our elite SMEs, we guarantee that your organization will excel in the competitive talent marketplace. Avoid settling for candidates recommended by generalists; Experfy eliminates uncertainty in the hiring process by ensuring that each candidate has been thoroughly vetted and evaluated by our Subject Matter Experts. When we introduce candidates to you, the confidence in their suitability is so high that it feels as if you could hire them even with your eyes closed. Additionally, we take care of essential services such as background checks, worker classification, and payroll management, streamlining your hiring process from start to finish. This comprehensive approach not only saves time but also enhances the quality of your talent acquisition efforts.
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ShipBob
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Experfy
Founded
2014
Country
United States
Website
www.experfy.com
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Product Features
Recruiting
Assessments
No
Background Screening
No
CRM
No
Interaction Tracking
No
Internal HR
No
Interview Management
No
Job Board Posting
No
Job Requisition
No
Onboarding
No
Recruiting Firms
No
Reference Checking
No
Resume Parsing
No
Self Service Portal
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No