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Description
Exigence provides a command-and-control center software that helps manage major incidents. Exigence automates collaboration between stakeholders within and outside the organization. It organizes it around a timeline that records each step taken to resolve an issue and drives workflows among stakeholders and tools. This ensures that all stakeholders are on the same page. The product connects stakeholders, processes, and tools, reducing time to resolution.
Customers who have used Exigence have experienced a transparent process, quicker onboarding of the relevant stakeholders, and a shorter time to resolve critical incidents. Exigence is used by customers to address critical incidents as well as for planned cyber incidents such as business continuity testing or software release.
Description
By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
7-Zip
No
Active Directory
No
BlueJeans
Yes
Cisco Webex
Yes
Datadog
Yes
Jira Service Management
Yes
Lifesize
Yes
Microsoft Edge
No
Microsoft Entra ID
Yes
Microsoft Teams
Yes
Integrations
7-Zip
Yes
Active Directory
Yes
BlueJeans
No
Cisco Webex
No
Datadog
No
Jira Service Management
No
Lifesize
No
Microsoft Edge
Yes
Microsoft Entra ID
No
Microsoft Teams
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Exigence
Founded
2015
Country
Israel
Website
www.exigence.io
Vendor Details
Company Name
Recast Software
Website
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Product Features
Audit
Alerts / Notifications
No
Audit Planning
No
Compliance Management
Yes
Dashboard
Yes
Exceptions Management
No
Forms Management
No
Issue Management
No
Mobile Access
No
Multi-Year Planning
No
Risk Assessment
No
Workflow Management
Yes
Business Continuity
Backup Log
No
Backup Scheduling
Yes
Compression
No
Continuous Backup
No
Encryption
No
Incremental Backup
No
Local Server Options
No
Multiple System Support
No
Remote Server Options
No
Secure Data Storage
No
Web Access / Restoration
No
Computer Security
Anti Spam
No
Antivirus
No
Audit Trail
Yes
Compliance Management
Yes
Database Security Audit
No
File Access Control
No
Financial Data Protection
No
Maintenance Scheduling
No
Real Time Monitoring
No
Security Event Log
No
Virus Definition Update
No
Vulnerability Protection
No
Cybersecurity
AI / Machine Learning
Yes
Behavioral Analytics
No
Endpoint Management
No
IOC Verification
No
Incident Management
Yes
Tokenization
No
Vulnerability Scanning
No
Whitelisting / Blacklisting
No
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
Yes
Disaster Recovery
Yes
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
Yes
Knowledge Management
Yes
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
Yes
Productivity
Collaboration
Yes
Database Creation
No
Document Creation
No
File Sharing
No
Notes Management
No
Office Suite
No
Presentation Tools
No
Project Management
Yes
Task Management
Yes
Team Chat
Yes
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
