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Description
Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.
Description
A versatile platform and applications tailored for MSPs and UCaaS Providers. Elevate your business with contemporary communication and phone systems, enhancing customer experience without significant upfront expenses. Chosen by a multitude of global customers, UCaaS providers, and resellers, Thirdlane is the preferred solution for those seeking a competitive advantage. Whether for businesses of any scale, government agencies, or call centers, Thirdlane's reliable and user-friendly multichannel communication solutions boost productivity, customer engagement, sales, and cost efficiency. Discover how Thirdlane can bolster your organization; request a quote today.
In addition to the telephony features of the Thirdlane Multi Tenant PBX or Thirdlane Business Phone System, customers gain entry to the Thirdlane Connect application (desktop&mobile), covering chat, voice and video calls, conferencing, screen sharing, along with integration capabilities with CRM and diverse applications.
API Access
Has API
API Access
Has API
Integrations
CRM Software™
Freshdesk
Microsoft Teams
PMS Cloud
Pipedrive
Salesforce
Sugar Connect
Sugar Market
Sugar Sell
Zapier
Integrations
CRM Software™
Freshdesk
Microsoft Teams
PMS Cloud
Pipedrive
Salesforce
Sugar Connect
Sugar Market
Sugar Sell
Zapier
Pricing Details
50e
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Exelysis
Founded
2013
Country
Greece
Website
www.exelysis.com
Vendor Details
Company Name
Thirdlane
Founded
2003
Country
United States
Website
www.thirdlane.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Web Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard