Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Excellent Survey is an online platform designed for creating surveys and forms, catering to professionals, teams, researchers, educators, and individual users alike. Users have the flexibility to begin with a blank form, utilize a customizable template, or even leverage an AI-generated draft to craft their questionnaires, employing a variety of 34 question types along with conditional logic to enhance their surveys. The intuitive editor also enables users to incorporate custom branding elements such as colors, fonts, logos, and themes to personalize their survey experience. Additionally, surveys can be easily disseminated through various channels, including links, QR codes, emails, social media, or website integration, allowing respondents the convenience of answering on mobile devices, tablets, or desktops. The platform's workspace offers analytical tools, including question charts, completion rates, timing metrics, NPS scores, audience demographics, and AI-generated insights along with recommended actions to improve response quality. Users have the option to export collected responses in multiple formats such as Excel, CSV, PDF, or SPSS-ready files for further analysis. The user interface is accessible in both English and Arabic, accommodating right-to-left text layouts for Arabic users. With a free account, users enjoy the benefit of unlimited surveys and responses, though there are limitations on survey-generation requests and new AI reports, capping these at 10 per hour for each user. Overall, Excellent Survey aims to streamline the process of survey creation and analysis for a diverse audience.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Google Workspace
No
Microsoft 365
No
Salesforce
No
Slack
No
Integrations
Google Workspace
Yes
Microsoft 365
Yes
Salesforce
Yes
Slack
Yes
Pricing Details
Free
The free account includes unlimited surveys and responses, 34 question types, templates, branding, logic, AI drafting and reports, and PDF, Excel, CSV and SPSS-ready exports. AI survey generation and new AI reports are each limited to 10 requests per hour per user.
Free Trial
No
Free Version
Yes
Pricing Details
AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Excellent Survey
Website
excellentsurvey.com
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
United Arab Emirates
Website
mindcat.ai
Product Features
Online Form Builders
Artificial Intelligence
No
Assign Roles / Permissions
No
Collaboration Tools
No
Conversational Forms
No
Data Tables
No
Drag & Drop / No Code
No
Export to PDF
No
HIPAA Compliant
No
Import Existing Forms
No
Mobile Forms
No
Offline Forms
No
Pre-made Templates
No
Quizzes / Questionnaires
No
Reporting / Data Visualization
No
Signup Forms
No
Surveys
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No