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Description
EverHelp stands out as a premier company in the realm of Customer Service Outsourcing. We assist our clients with everyday operations, allowing them to dedicate their efforts toward crafting exceptional products. Our approach is multichannel and operates around the clock, encompassing all major communication methods such as live chat, phone calls, email, ticketing systems, back office tasks, transcription, data entry, and beyond. Additionally, we offer top-tier customer support for mobile applications, addressing all relevant aspects such as billing inquiries, compliance checks, and subscription policy evaluations. By creating customized customer service strategies, we not only enhance the user experience but also deliver valuable insights through thorough analysis and meticulous process tracking. This ensures that our clients have the information they need to continuously improve their services.
Description
ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon
Etsy
Instagram
Shopify
eBay
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
EverHelp
Founded
2021
Country
Poland
Website
www.ever-help.net
Vendor Details
Company Name
ReplyDesk
Founded
2020
Country
Israel
Website
replydesk.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
