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Description
A comprehensive solution for multi-channel recording, quality oversight, and voice analytics, utilized by businesses globally, ensures compliance and enhances security while elevating service standards. By leveraging audio mining and speech-to-text capabilities alongside a sophisticated text indexing and search functionality, organizations can gain valuable customer insights. Smart Interaction Recording operates as a cloud-based, multi-tenant platform that empowers Telecom Operators to deliver a robust range of services. This enables operators to offer corporate clients compliant recording solutions tailored to industries like finance, insurance, and healthcare, ensuring they meet regulatory requirements while enhancing operational efficiency. Furthermore, this versatile platform supports continuous improvement in customer engagement and satisfaction.
Description
FreJun simplifies the process of making and managing business calls by automating dialing, logging, and providing insights through your preferred workflow tools with just one click. Say goodbye to manual dialing and increase your outreach effortlessly with features like click-to-call and autodial. Every call is automatically recorded and logged, enabling you to reference them for future training and insights. Enhance call engagement with Google verified calls or Truecaller on your FreJun virtual number, boosting your connection rates. With FreJun’s robust analytics, you can monitor your team's performance and identify areas for improvement within your workflow. Forget the hassle of juggling multiple applications; FreJun integrates seamlessly with your existing tools, allowing you to keep all call data neatly organized in one convenient location. This streamlines your operations and enhances your overall productivity.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
CEIPAL
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft Outlook
Pipedrive
X0PA AI
Integrations
CEIPAL
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft Outlook
Pipedrive
X0PA AI
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$17.50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Enghouse Networks
Founded
1984
Country
Canada
Website
enghousenetworks.com
Vendor Details
Company Name
FreJun
Founded
2019
Country
India
Website
frejun.com
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking