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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Leveraging over two decades of expertise in on-premise email management, Emailtopia introduces Emailgistics, a powerful SaaS solution designed to elevate your Microsoft Office 365 team inbox. Enhance your email interaction effectiveness and enable data-driven corporate strategies that foster improvement. Eliminate mundane tasks through automation to create more streamlined business processes and boost your profitability. Experience swift returns on investment by implementing rules-based systems for efficient email routing and seamless integration with your current CRM and ERP platforms. Maximize your team's productivity while ensuring customer satisfaction by optimizing message distribution and utilizing rules to direct priority emails to the right agents. Furthermore, incorporate scheduling tools to further enhance operational efficiency and ensure that your workforce is performing at its best.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Microsoft Outlook
Shopify
WooCommerce
eBay

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Microsoft Outlook
Shopify
WooCommerce
eBay

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$33 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Emailtopia

Founded

1997

Country

Canada

Website

www.emailtopia.com

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

Alternatives

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