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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ESKA® Digital Billing facilitates instantaneous billing within telecommunications networks. Its adaptable and robust convergent rating engine empowers network providers, offering them the edge needed to excel in the competitive telecommunications landscape. This sophisticated platform supports the unified billing of various services, including wireline, wireless, and data networks. Additionally, it boasts a wealth of valuable functionalities, such as accommodating multiple billing cycles with varied frequencies and grace periods, as well as providing diverse charging methods like advance, arrear, and one-time billing options. By seamlessly integrating with other systems like Customer Care, ESKA® Digital Billing allows telecom operators to efficiently oversee their administrative and billing operations, ultimately enhancing service delivery and customer satisfaction. This comprehensive system not only optimizes billing processes but also strengthens the overall operational efficiency of telecom companies.

Description

Various communication channels such as Voice, Chat, Email, SMS, WhatsApp, Facebook, Instagram, Twitter, LinkedIn, Appstores, Forms, and Blogs are effectively managed by your Representatives or our Bots, ensuring that customer needs are met while discerning their intents to provide you with valuable insights that enhance their experience. By integrating artificial intelligence, we streamline automation processes to ensure both Customers and Agents benefit from a smooth and cohesive interaction. With machines designed to assist you, there's no reason not to leverage their capabilities to boost your productivity by up to 300%. Our reputation for delivering a Telecom-grade platform has transcended numerous borders, earning the trust of major players in Telecom, Energy, and Banking & Finance sectors to safeguard their most valuable asset: customer relationships. This commitment to excellence in service is what sets us apart in a competitive marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Creovai No 

Integrations

Creovai Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$20.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ESKADENIA Software

Founded

2000

Country

Jordan

Website

eskadenia.com/convergent-billing

Vendor Details

Company Name

Nixxis

Founded

2006

Country

Belgium

Website

www.nixxis.com

Product Features

Billing and Provisioning

Billing & Invoicing No 
Carrier Access Billing No 
Contract Management No 
Customer Accounts No 
Customizable Billing No 
Flexible Rate Tables No 
Internet No 
Order Management No 
Post-Paid Systems No 
Pre-Paid Systems No 
Provisioning No 
Rating No 
Self Service Portal No 
Service Order System No 
VoIP No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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