Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cutting the time required for ServiceNow upgrades by 50% is achievable with DotWalk's AI-driven solutions that handle tasks better suited for automation. No other provider addresses the challenges of lengthy ServiceNow upgrade testing quite like DotWalk. Established by experts in ServiceNow and Automated Testing Framework (ATF), DotWalk aims to eliminate the difficulties associated with complex upgrades. Their unique AI-powered solutions operate seamlessly within ServiceNow, allowing businesses to concentrate on their core priorities while automating what should not be left to human effort. With a wealth of experience in the ServiceNow landscape, the DotWalk team collaborates with large enterprises to streamline labor-intensive upgrades, cut costs, and allocate more time to critical business projects. As companies implementing ServiceNow increasingly turn to automated testing, they enhance the efficiency of their upgrade and update set processes, ultimately paving the way for smoother transitions and better outcomes. The commitment to innovation and excellence positions DotWalk as a leader in the realm of ServiceNow upgrades.

Description

MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

ServiceNow
Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
Zendesk
Zoho Directory

Integrations

ServiceNow
Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
Zendesk
Zoho Directory

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DotWalk

Founded

2017

Country

United States

Website

dotwalk.io/#products

Vendor Details

Company Name

MindTouch

Founded

2005

Country

United States

Website

www.mindtouch.com

Product Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

Archbee Reviews

Archbee

AiurLabs