Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Lack of clarity regarding the number of active contracts, their storage locations, and the individuals accountable for them can significantly heighten your organization's exposure to unnecessary risks. Are your contracts dispersed throughout various departments? Can you swiftly search for and access the most recent versions? Do you have a comprehensive understanding of all impending termination and renewal dates? Are you potentially paying for services that you are not actually receiving? Are contracts being executed without undergoing a thorough review by your legal team? As the volume of contracts within your organization increases, it becomes increasingly challenging to monitor their locations and the responsible parties. If contracts are not effectively managed, they could place your business at risk for substantial losses due to unclaimed benefits or compliance violations. To mitigate these risks, it is essential for your organization to implement a contract management solution that oversees the entire lifecycle of contracts, encompassing everything from initial requests and approvals to managing obligations and renewals, thereby ensuring better oversight and reduced risk. Such software can not only streamline processes but also enhance accountability across the organization.

Description

ServiceDesk provides an effective solution for service-oriented businesses to efficiently handle customer complaints and service agreements. Utilizing traditional methods like Excel or spreadsheets presents numerous challenges, including the absence of centralized oversight and diminished control over fragmented data that may be stored across various folders, computers, branches, or even different regions. This disjointed approach complicates collaboration and hinders the ability to generate comprehensive reports and analytics, as information is typically managed in isolation by different stakeholders or managers. By adopting ServiceDesk, organizations can achieve centralized and systematic management of their service-related information. Its user-friendly interface and workflow features allow teams to concentrate on actionable tasks for prompt responses, enabling the management of service contracts, including warranties and annual maintenance contracts (AMCs), while also providing timely alerts for contracts nearing expiration, reminders for preventative maintenance services, and the ability to capture regional data and generate quotations. Ultimately, ServiceDesk streamlines operations, enhancing efficiency and effectiveness in handling service-related tasks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Excel No 
Microsoft SharePoint Yes 

Integrations

Microsoft 365 No 
Microsoft Excel Yes 
Microsoft SharePoint No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$2 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Navantis

Founded

1998

Country

Canada

Website

www.navantis.com/contract-records-management/

Vendor Details

Company Name

Spinso

Founded

1998

Country

India

Website

www.spinso.com/ServiceDesk/index.html

Product Features

Contract Management

Buy Side (Suppliers) No 
Completion Tracking Yes 
Compliance Tracking Yes 
Contract Lifecycle Management Yes 
Electronic Signature Yes 
Full Text Search Yes 
Government Contracts No 
Pre-built Templates Yes 
Sell Side (Customers) No 
Specialty Contracts No 
Version Control Yes 
Workflow Management Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives

OXARI Reviews

OXARI

Infonet Projekt SA
Complete Control 4.0 Reviews

Complete Control 4.0

House of Control
CreateiQ Reviews

CreateiQ

Linklaters
Active Servicedesk Reviews

Active Servicedesk

Latitude Software