Document360
4.9 out of 5 starsAverage Ratings 38 Ratings
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Description
Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases.
Use Cases
Knowledge Base for Customers and Teams
Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content.
IT Documentation (Including API Docs)
Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant.
Standard Operating Procedures (SOPs)
Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple.
User Manuals
Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.
Description
Servuno is a web-based CRM and business operations tool designed specifically for small to medium-sized service enterprises, such as trades, IT firms, agencies, driving schools, and office environments. This platform centralizes essential components like customer records, contact information, service agreements, ongoing services, notes, and customer histories into a single interface. Users can enhance functionality with optional modules, which include a customizable customer portal featuring the business's branding, ticket intake and management, invoicing solutions, employee management, time tracking, document storage, customer communication, reminders, and route optimization. Teams have the ability to assign different roles and permissions, while customers benefit from the portal by accessing services, updating personal information, and submitting requests conveniently. The SaaS solution is accessible from any browser on various devices, including computers, tablets, and smartphones, eliminating the need for software installation or dedicated servers. Subscription plans are structured around the number of administrative user accounts, while customers utilizing the portal do not count against that limit. Additionally, businesses have the flexibility to add or remove modules as their needs change over time, ensuring a tailored experience for each organization. This adaptability allows companies to focus on growth while managing operations more efficiently.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Crowdin
Yes
Cyclr
Yes
Desktop.com
Yes
Disqus
Yes
Freshdesk
Yes
Google Analytics
Yes
HelpBar
Yes
HelpHub
Yes
Intercom
Yes
Microsoft Teams
Yes
Integrations
Crowdin
No
Cyclr
No
Desktop.com
No
Disqus
No
Freshdesk
No
Google Analytics
No
HelpBar
No
HelpHub
No
Intercom
No
Microsoft Teams
No
Pricing Details
contact us
Free Trial
No
Free Version
No
Pricing Details
€29.90/month
servuno S costs €29.90 per month for one administrative access with a 12-month term (€358.80 billed in advance). Prices exclude VAT. Shorter terms cost more per month; longer terms cost less. Customer-management and service-catalog features are included. Optional modules are priced separately, starting at €2.90 per month. No setup fee.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Kovai
Founded
2011
Country
United Kingdom
Website
document360.com
Vendor Details
Company Name
Funck GmbH
Founded
2023
Country
Germany
Website
servuno.de/
Product Features
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
Yes
Document Capture
No
Document Conversion
Yes
Document Delivery
Yes
Document Indexing
Yes
Document Retention
Yes
Electronic Signature
No
Email Management
No
File Recovery
No
File Type Conversion
Yes
Forms Management
Yes
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
Yes
Version Control
Yes
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Software Documentation
Access Roles / User Permissions
Yes
Automatic Documentation Generation
No
Collaboration Tools
Yes
Docs Web Hosting
No
Feedback Capture
Yes
Markdown Support
Yes
Multiple Formats Support
Yes
Multiple Versions Support
Yes
Version Control
Yes
WYSIWIG Editor
No
Webhooks
Yes
reStructured Text Support
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
