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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The DocAve Software Platform offers centralized or delegated management of one or more SharePoint environments, enabling IT teams to scale more effectively than ever. With DocAve as an invaluable ally for your IT staff, every action is thoroughly audited, empowering the help desk while providing business leaders with the necessary control and insights. Robust backup and data protection solutions ensure round-the-clock access, addressing a multitude of challenges such as malware attacks, natural disasters, and user mistakes. Transitioning to Office 365 or the newest SharePoint versions guarantees that you stay updated with cutting-edge technology. Additionally, operational control allows for seamless adjustments to settings, configurations, permissions, and information architecture, enhancing your overall efficiency. By improving data quality and enabling tiered storage, you can significantly reduce storage expenses while working more productively. For those contemplating a transition to Microsoft Office 365 or already engaged in the process, consider adopting our cloud-first strategy for hybrid management to maximize your resources. This approach not only streamlines operations but also positions your organization for future growth and innovation.

Description

SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
AvePoint
Microsoft Office 2021
Microsoft SharePoint

Integrations

Microsoft 365
AvePoint
Microsoft Office 2021
Microsoft SharePoint

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$39 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AvePoint

Country

United States

Website

www.avepoint.com/products/hybrid/docave

Vendor Details

Company Name

Plumsail

Founded

2011

Country

US

Website

plumsail.com/sharepoint-helpdesk/

Product Features

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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