Average Ratings 4 Ratings

Total
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Average Ratings 0 Ratings

Total
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Description

Discuss.io is a smart platform that allows global brands and agencies to plan, execute, and share qualitative research conversations at scale. We assist enterprise market researchers, UX specialists, product managers, sales professionals and brand managers in accelerating consumer conversations and streamlining the workflow. Key features include live video interviews and mobile screen sharing, interactive whiteboards and powerful tagging. You can quickly create highlights reels that highlight key moments and save hours of video. We offer a wide range of market research services, including moderation, human translations, recruiting, and program management through our marketplace.

Description

Frank operates as a cloud-based platform specializing in customer research, enabling product and growth teams to gather qualitative insights through AI-facilitated voice interviews. Users can develop structured interview guides, distribute interview links, and integrate an interview widget into their websites or applications. Throughout each discussion, Frank dynamically poses follow-up questions tailored to the participant's answers, subsequently transcribing and organizing the conversations into coherent summaries, themes, sentiments, and key highlights connected to the original dialogues. Teams leverage this tool for various purposes, including customer discovery, product and concept validation, onboarding processes, feature evaluations, enhancing customer experience, and investigating churn. Additionally, interviews can be conducted in over 30 different languages, catering to a diverse audience. To enhance integration, Frank also offers a REST API and a compatible MCP connector, enabling teams to seamlessly access and utilize research data alongside other supported AI tools. This comprehensive approach ensures that teams can maximize their research efforts and derive actionable insights efficiently.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ChatGPT No 
Claude No 
Codex CLI No 
Cursor No 
Desktop.com Yes 
Gemini No 
Microsoft Copilot No 
Model Context Protocol (MCP) No 

Integrations

ChatGPT Yes 
Claude Yes 
Codex CLI Yes 
Cursor Yes 
Desktop.com No 
Gemini Yes 
Microsoft Copilot Yes 
Model Context Protocol (MCP) Yes 

Pricing Details

Flexible
Free Trial No 
Free Version No 

Pricing Details

$59/month
Starter is $59/month billed monthly, or $49/month billed annually. A free plan includes 60 voice minutes per month. Paid plans include a 14-day free trial.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Discuss.io

Founded

2012

Country

United States

Website

discuss.io

Vendor Details

Company Name

Frank

Founded

2026

Country

United States

Website

www.hifrank.ai/

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture Yes 
Surveys Yes 
User Testing Tools Yes 
Video Feedback Yes 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Market Research

Benchmarking No 
Compensation Management Yes 
Data Management Yes 
Email / Online No 
Face-to-Face No 
Panel Management Yes 
Paper-Based No 
Phone-Based Yes 
Sample Management Yes 
Statistical Analysis No 
Survey Management No 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization No 
Media Analytics No 
Mixed Methods Research No 
Multi-Language Yes 
Qualitative Comparative Analysis Yes 
Quantitative Content Analysis Yes 
Sentiment Analysis Yes 
Statistical Analysis No 
Text Analytics Yes 
User Research Analysis Yes 

Video Interviewing

Archiving Yes 
Candidate Portal Yes 
Feedback Management Yes 
Invitations Yes 
One-on-One Interviews Yes 
Panel Interviews Yes 
Practice Sessions Yes 
Question Bank Yes 
Recording Yes 
Scoring Yes 
Virtual / Pre-Recorded Interviews Yes 

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