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Description
Collaborative text analytics for machine-learning and human. We offer a variety of multilingual, text mining and data science features, as well as human annotation and machine-learning capabilities. DiscoverText provides a variety of cloud-based software tools that allow users to quickly and accurately analyze large amounts of text data. Our customers use DiscoverText to sort unstructured text commonly found in market research. They also include associated metadata such as customer feedback platforms, CRMs and chats. Discover why we are ranked #1 in text, metadata, social network analysis support, and trusted by hundreds academic research groups. Machine-learning sifters can be created in just hours or minutes by crowdsourcing. We provide an API and support technical integrations to SurveyMonkey and Twitter.
Description
Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
SurveyMonkey
Yes
X (Twitter)
Yes
Reddit
No
WordPress
Yes
Zendesk
No
Integrations
SurveyMonkey
Yes
X (Twitter)
Yes
Reddit
Yes
WordPress
No
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$289 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Texifter
Founded
2009
Country
United States
Website
discovertext.com
Vendor Details
Company Name
Adoreboard
Founded
2011
Country
United Kingdom
Website
adoreboard.com/platform
Product Features
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
Yes
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
