Average Ratings 4 Ratings

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Average Ratings 0 Ratings

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Description

Marketing technology shouldn't be a burden, but a tool that helps achieve your goals. DirectLync provides a single platform for small businesses that are looking for marketing and sales tools. It is an all-in-one, simple-to-use platform.

Description

Sprinklr is a Unified-CXM platform that enables enterprises to manage every customer interaction from a single AI-powered system. It combines marketing, social media management, customer service, and consumer insights into one cohesive platform. Sprinklr uses advanced AI to analyze unstructured data from millions of conversations to uncover actionable insights. Its AI copilots and intelligent agents help automate workflows and enhance team efficiency. Marketing teams can run compliant global campaigns while maintaining brand consistency across channels. Customer service teams benefit from omnichannel support tools and real-time context for every interaction. Sprinklr enables human-AI collaboration to deliver more empathetic and personalized experiences. The platform integrates seamlessly with existing enterprise technology stacks. Built for scale, it supports global teams with high customization and governance. Sprinklr helps organizations transform customer experience into a competitive advantage.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Customer Journey Analytics No 
Affinity Canvas No 
Azure AI Anomaly Detector No 
Bynder No 
Discourse No 
Freshdesk No 
GIPHY No 
Gmail Yes 
Intercom No 
Jira No 
Kochava No 
MediaValet No 
Microsoft Outlook Yes 
Okta No 
OpenAI No 
Oracle B2C Service No 
SAP Ariba No 
Salesforce No 
WordPress No 
Zendesk No 

Integrations

Adobe Customer Journey Analytics Yes 
Affinity Canvas Yes 
Azure AI Anomaly Detector Yes 
Bynder Yes 
Discourse Yes 
Freshdesk Yes 
GIPHY Yes 
Gmail No 
Intercom Yes 
Jira Yes 
Kochava Yes 
MediaValet Yes 
Microsoft Outlook No 
Okta Yes 
OpenAI Yes 
Oracle B2C Service Yes 
SAP Ariba Yes 
Salesforce Yes 
WordPress Yes 
Zendesk Yes 

Pricing Details

$20.00 per month
Free Trial Yes 
Free Version No 

Pricing Details

Custom, Quote-based Pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DirectLync

Founded

2014

Country

United States

Website

directlync.com

Vendor Details

Company Name

Sprinklr

Founded

2009

Country

United States

Website

www.sprinklr.com

Product Features

Content Management

Audio Content No 
Customizable Templates Yes 
Document Indexing No 
E-forms Yes 
Full Text Search No 
Image Editor No 
SEO Management No 
Text Editor Yes 
Version Control No 
Video Content Yes 
Website Management Yes 

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access No 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Email Marketing

A/B Testing Yes 
Artificial Intelligence No 
Auto-Responders No 
CAN SPAM Compliance Yes 
Customer Surveys No 
Drip Campaigns No 
Dynamic Content No 
Event Triggered Email No 
Image Library Yes 
Landing Pages/Web Forms No 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management Yes 
Template Management Yes 
WYSIWYG Email Editor No 

Social Media Analytics Tools

Campaign Analytics No 
Competitor Monitoring No 
Customizable Reports No 
Engagement Tracking No 
Influencer Tracking No 
Multi-Channel Data Collection No 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration No 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering No 
Multi-Account Management Yes 
Post Scheduling Yes 

Product Features

Audience Intelligence

AI / Machine Learning Yes 
Audience Segmentation Yes 
Competitive Intelligence Yes 
Content Tracking Yes 
Data Visualization Yes 
Data-Driven Insights Yes 
Filters / Search Yes 
Image Recognition Yes 
Sentiment Analysis Yes 
Social Listening Yes 
Social Media Analytics Yes 
Trend Tracking Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Social Media Advertising

Ad Buying No 
Ad Creation Yes 
Bulk Advertising Yes 
Campaign Management Yes 
Collaboration Tools Yes 
Comment / Reply Moderation Yes 
Digital Asset Management Yes 
Reporting / Analytics Yes 
Retargeting Yes 
Roles / Permissions Yes 

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking Yes 
Multi-Channel Data Collection Yes 

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management No 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking Yes 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Alternatives

Alternatives

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