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Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Transform a vast array of complex data from various origins into actionable insights almost instantly, enabling well-informed decision-making. Swiftly uncover concealed relationships and essential trends hidden within a mix of internal, external, and open-source information. Discover the capabilities of i2’s exceptional intelligence analysis software firsthand. By requesting a demo, you can explore how to reveal vital connections and insights more rapidly than ever before. Monitor essential operations within law enforcement, fraud detection, financial crime, military defense, and the national security intelligence sectors using the i2 intelligence analysis platform. Gather and integrate both structured and unstructured data from a multitude of sources, encompassing OSINT and dark web information, to create a comprehensive data reservoir for exploration and discovery. Combine cutting-edge analytics with advanced geospatial, visual, graph, temporal, and social analysis techniques, empowering analysts with enhanced situational awareness and a clearer understanding of complex scenarios. The i2 platform is designed to streamline the process of intelligence gathering, ultimately leading to more strategic outcomes across various fields.
API Access
Has API
API Access
Has API
Integrations
8x8
Ada
Amazon Connect
Amazon Lex
Avaya Cloud Office
Capacity
Cognigy.AI
Drift
Google Analytics
Intercom
Integrations
8x8
Ada
Amazon Connect
Amazon Lex
Avaya Cloud Office
Capacity
Cognigy.AI
Drift
Google Analytics
Intercom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
N. Harris Computer Corporation
Country
United States
Website
i2group.com
Product Features
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
Law Enforcement
Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling