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Average Ratings 0 Ratings
Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
You can innovate faster in the cloud, improve user experience and future-proof applications. Splunk is designed for cloud-native enterprises and helps you solve current problems. Splunk helps you detect any problem before it becomes a customer problem. Our AI-driven Directed Problemshooting reduces MTTR. Flexible, open-source instrumentation eliminates lock-in. Optimize performance by seeing all of your application and using AI-driven analytics. You must observe everything in order to deliver an excellent end-user experience. NoSample™, full-fidelity trace ingestion allows you to leverage all your trace data and identify any anomalies. Directed Troubleshooting reduces MTTR to quickly identify service dependencies, correlations with the underlying infrastructure, and root-cause errors mapping. You can break down and examine any transaction by any dimension or metric. You can quickly and easily see how your application behaves in different regions, hosts or versions.
API Access
Has API
API Access
Has API
Integrations
Alemba Service Manager
Amazon Lex
Aserto
Capacity
Cyera
Elastic Observability
Exoprise Service Watch
Facebook Messenger
GTB Technologies DLP
Genesys Cloud CX
Integrations
Alemba Service Manager
Amazon Lex
Aserto
Capacity
Cyera
Elastic Observability
Exoprise Service Watch
Facebook Messenger
GTB Technologies DLP
Genesys Cloud CX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$660 per Host per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.splunk.com/en_us/software/splunk-apm.html
Product Features
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions