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ease
features
design
support

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Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

You can innovate faster in the cloud, improve user experience and future-proof applications. Splunk is designed for cloud-native enterprises and helps you solve current problems. Splunk helps you detect any problem before it becomes a customer problem. Our AI-driven Directed Problemshooting reduces MTTR. Flexible, open-source instrumentation eliminates lock-in. Optimize performance by seeing all of your application and using AI-driven analytics. You must observe everything in order to deliver an excellent end-user experience. NoSample™, full-fidelity trace ingestion allows you to leverage all your trace data and identify any anomalies. Directed Troubleshooting reduces MTTR to quickly identify service dependencies, correlations with the underlying infrastructure, and root-cause errors mapping. You can break down and examine any transaction by any dimension or metric. You can quickly and easily see how your application behaves in different regions, hosts or versions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alemba Service Manager
Amazon Lex
Aserto
Capacity
Cyera
Elastic Observability
Exoprise Service Watch
Facebook Messenger
GTB Technologies DLP
Genesys Cloud CX
Innvikta
Maltiverse
QuestionPro
Slack
Splunk User Behavior Analytics
ThreatSync
Y42
Yellow.ai
cPacket

Integrations

Alemba Service Manager
Amazon Lex
Aserto
Capacity
Cyera
Elastic Observability
Exoprise Service Watch
Facebook Messenger
GTB Technologies DLP
Genesys Cloud CX
Innvikta
Maltiverse
QuestionPro
Slack
Splunk User Behavior Analytics
ThreatSync
Y42
Yellow.ai
cPacket

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$660 per Host per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.splunk.com/en_us/software/splunk-apm.html

Product Features

Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Alternatives

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BDB Platform

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