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Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Forcepoint Data Classification utilizes advanced Machine Learning (ML) and Artificial Intelligence (AI) to enhance the precision of classifying unstructured data, thereby boosting your team's productivity, minimizing false alerts, and improving data loss prevention. By harnessing AI-driven insights, this approach revolutionizes data classification, allowing for precise and efficient categorization of data on a large scale. With the most extensive range of data types covered in the industry, it enhances operational efficiency and simplifies compliance, while also providing superior protection for organizational data assets. This solution accelerates the data classification process, leading to a decrease in false positives and allowing teams to focus more on genuine data security threats. Forcepoint equips organizations to discover, classify, monitor, and safeguard their data through a comprehensive suite of data security tools. Moreover, it offers a holistic perspective on unstructured data throughout the organization, ensuring no critical information is overlooked. Ultimately, this capability empowers businesses to respond swiftly and effectively to data management challenges.
API Access
Has API
API Access
Has API
Integrations
8x8
Ada
Amazon Connect
Amazon Lex
Capacity
Cognigy.AI
Drift
Facebook Messenger
Genesys Cloud CX
Google Analytics
Integrations
8x8
Ada
Amazon Connect
Amazon Lex
Capacity
Cognigy.AI
Drift
Facebook Messenger
Genesys Cloud CX
Google Analytics
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Forcepoint
Country
United States
Website
www.forcepoint.com/product/forcepoint-data-classification
Product Features
Product Features
Data Discovery
Contextual Search
Data Classification
Data Matching
False Positives Reduction
Self Service Data Preparation
Sensitive Data Identification
Visual Analytics