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Average Ratings 0 Ratings

Total
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features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Raw data resembles an unrefined diamond, requiring processing and refinement to uncover its true worth. The EY Cloud Data IQ platform is specifically crafted to fulfill this need; it is a subscription-based analytics tool tailored for wealth and asset management firms, enabling organizations to leverage data effectively to enhance their services for investors, regulators, and the market at large. Hosted in the cloud and maintained by EY, this platform employs sophisticated visualizations and Artificial Intelligence (AI) to deliver companies a comprehensive, real-time perspective on customer interactions, user-friendly client reporting, and in-depth management insights. Furthermore, it seamlessly integrates both structured and unstructured data, including social media inputs, along with audio and video streams, into a single, dependable, and transparent resource for users. This integration allows firms to draw deeper insights and make more informed decisions based on a broader spectrum of data sources.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

XTEL AI No 
8x8 Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Drift Yes 
Fintech Sandbox No 
Google Analytics Yes 
Intercom Yes 
Kik Yes 
Kore.ai Yes 
Medallia Yes 
Microsoft Bot Framework Yes 
OpenAI Yes 
QuestionPro Yes 
Rasa Yes 
Snowflake Cortex AI No 
Twilio Yes 
X (Twitter) Yes 
Yellow.ai Yes 
Zendesk Yes 

Integrations

XTEL AI Yes 
8x8 No 
Amazon Connect No 
Amazon Lex No 
Drift No 
Fintech Sandbox Yes 
Google Analytics No 
Intercom No 
Kik No 
Kore.ai No 
Medallia No 
Microsoft Bot Framework No 
OpenAI No 
QuestionPro No 
Rasa No 
Snowflake Cortex AI Yes 
Twilio No 
X (Twitter) No 
Yellow.ai No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

EY

Country

United Kingdom

Website

www.ey.com/en_us/wealth-asset-management/cloud-data-iq

Product Features

Product Features

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

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