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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DialOnce streamlines customer interaction journeys, whether through voice or digital means, ensuring that clients are directed to the most appropriate channel to meet their needs. Customer satisfaction is both measured and validated by our clients, as well as by independent consulting agencies. We provide guidance towards the most effective solution to enhance First Contact Resolution. Additionally, we promote the adoption of digital and self-service support options. Our omnichannel approach allows for real-time oversight of customer journeys, ensuring optimal management. By offering solutions that address 100% of your calls, we optimize availability and reduce operational costs associated with low value-added calls. Furthermore, we enhance sales productivity by enabling resources to focus on outbound calls. The promotion of self-service solutions not only lowers processing costs but also aids in achieving First Contact Resolution. Ultimately, our comprehensive omnichannel overview facilitates the orchestration of customer relationships by continuously monitoring the effectiveness of your solutions and contact paths. This results in improved customer experience and operational efficiency.

Description

Having a comprehensive summary of clients, customers, and all relevant contacts consolidated in one location will help you and your team save valuable time. By efficiently tracking and finalizing sales prospects, you will enhance the number of projects successfully completed. The calendar and planner feature offers a clear 360° view of meetings, their minutes, and the weekly activity plans for the sales team members. Intrix CRM delivers a holistic perspective of customers along with a summary of all sales activities conveniently housed in one platform. For every client, you can keep track of all essential details, which can be documented by either you or your colleagues. This accessibility empowers your employees to cultivate outstanding business relationships with customers, as all vital information is readily available. Intrix CRM also facilitates the integration of data from Bisnode, allowing you to access not only contact details but also financial insights of the targeted companies in Croatia, Slovenia, Bosnia and Herzegovina, and Serbia with just a single click. This streamlined process ultimately enhances both efficiency and productivity within your sales operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dial Once

Founded

2014

Country

France

Website

dial-once.com

Vendor Details

Company Name

INTERA

Country

Slovenia

Website

www.intrixcrm.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Alternatives

Alternatives