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Average Ratings 2,199 Ratings

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ease
features
design
support

Description

Conventional remote access methods such as VPNs (Virtual Private Networks) often come with challenges, including increased complexity, performance drawbacks, and potential security vulnerabilities. Devolutions Gateway provides a more secure solution: it establishes lightweight, memory-safe tunnels that activate only as required. This is particularly beneficial for overseeing external contractors or remote IT personnel, as it ensures that sessions are transmitted securely without putting backend servers at risk. The Gateway is compatible with RDP (Remote Desktop Protocol), SSH (Secure Shell), VNC (Virtual Network Computing), PowerShell, among others, all facilitated by just-in-time (JIT) access through pre-approved tokens. Included in the Remote Access Management suite are essential components: Devolutions Launcher for seamless one-click access, Hub or Server for managing and storing credentials, and role-based access control (RBAC) to guarantee that users can only view what they are permitted to see. Additionally, every action taken within the system is meticulously logged. Collectively, these features supplant traditional VPNs with a swift, flexible, and auditable access framework—an ideal choice for organizations that place a high value on both security and user-friendliness. Such a modern solution not only enhances operational efficiency but also fortifies overall cybersecurity measures.

Description

Zoho Assist is your all-in one remote access solution. It allows you to access remote devices and manage them. You can access your overseas assets and manage them through a web-based remote support session in just a few minutes. Zoho Assist works entirely in the cloud. You can set up remote access without being present and monitor your remote computers, laptops, phones, and servers from anywhere. Zoho Assist works with all major firewalls. It also seamlessly navigates through proxy servers. Get technical support now with industry-standard SSL with 256-bit AES data encryption to protect your data against phishing attacks and other malicious activities

API Access

Has API

API Access

Has API

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Integrations

FirmScribe
AgencyPlatform
Devolutions Remote Desktop Manager
Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
QFloors
ServiceNow
Slack
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho Directory
Zoho SalesIQ

Integrations

FirmScribe
AgencyPlatform
Devolutions Remote Desktop Manager
Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
QFloors
ServiceNow
Slack
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho Directory
Zoho SalesIQ

Pricing Details

$20/month/user
Remote access management : $20 USD/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Trial
Free Version

Pricing Details

$10.00/month/user
Offers flexible pricing model. Volume discounts are also available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Devolutions

Founded

2010

Country

Canada

Website

devolutions.net

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/assist/

Product Features

VPN

Anonymous Browsing
DNS Leak Protection
For Digital Security
For Financial Security
For Gaming
For Streaming
Kill Switch
Multi-Language
Multi-Protocol
Peer-to-Peer
Policy Management
Remote Access
Web Inspection
White Label

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Alternatives

Alternatives

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