Average Ratings 26 Ratings

Total
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features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Device42 is a robust and comprehensive data center and network management software designed by IT engineers to help them discover, document and manage Data Centers and overall IT. Device42 provides actionable insight into enterprise infrastructures. It clearly identifies hardware, software, services, and network interdependencies. It also features powerful visualizations and an easy-to-use user interface, webhooks and APIs. Device42 can help you plan for network changes and reduce MTTR in case of an unexpected outage. It provides everything you need for maintenance, audits and warranty, license certificate, warranty and lifecycle management, passwords/secrets and inventory, asset tracking and budgeting, building rooms and rack layouts... Device42 can integrate with your favorite IT management tools. This includes integration with SIEM, CM and ITSM; data mapping; and many more! As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Description

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axonius Yes 
OverSOC Yes 
BackBox Yes 
Deepser Yes 
HaloCSM Yes 
Jenkins Yes 
Jira Yes 
Jira Service Management Yes 
Jira Work Management Yes 
JupiterOne Yes 
Metabase No 
Microsoft Teams No 
Monitorpack Guard No 
Nagios Core No 
Nagios XI No 
ServiceNow Yes 
Telegram No 
Zendesk Yes 
iTop No 

Integrations

Axonius Yes 
OverSOC Yes 
BackBox No 
Deepser No 
HaloCSM No 
Jenkins No 
Jira No 
Jira Service Management No 
Jira Work Management No 
JupiterOne No 
Metabase Yes 
Microsoft Teams Yes 
Monitorpack Guard Yes 
Nagios Core Yes 
Nagios XI Yes 
ServiceNow No 
Telegram Yes 
Zendesk No 
iTop Yes 

Pricing Details

$1499.00/year
Pricing is based on the number of devices and IP addresses.
Free Trial Yes 
Free Version No 

Pricing Details

€19/month/user
Price (exc.tax) for GLPI Network Cloud:
19€ / month / IT User

Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Device42, A Freshworks Company

Founded

2011

Country

United States

Website

www.device42.com

Vendor Details

Company Name

TECLIB

Founded

2009

Country

France

Website

glpi-project.org

Product Features

Asset Tracking

Activity Tracking No 
Audit Trails No 
Barcoding / RFID Yes 
Checkout / Check-In No 
Depreciation Tracking Yes 
Disposal Tracking Yes 
Inventory Management Yes 
Location Tracking Yes 
QR Codes Yes 
Reservations No 
Service History No 

Barcoding

Barcode Generation Yes 
Barcode Scanning Yes 
Custom Labels Yes 
Inventory Management Yes 
Label Templates Yes 
RFID No 
Receiving Labels No 
Serial Number Tracking Yes 
Shipping Labels No 

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management No 
License Management Yes 
Performance Management No 
Relationship Mapping Yes 

Continuous Integration

Build Log No 
Change Management Yes 
Configuration Management Yes 
Continuous Delivery No 
Continuous Deployment No 
Debugging No 
Permission Management No 
Quality Assurance Management No 
Testing Management No 

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System Yes 
Device Auto Discovery Yes 
Diagnostic Testing No 
Import / Export Data Yes 
JCL Management No 
Multi-Platform No 
Multi-User Yes 
Power Management Yes 
Sarbanes-Oxley Compliance Yes 

DevOps

Approval Workflow Yes 
Dashboard Yes 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

Inventory Management

Alerts/Notifications No 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access No 
Multi-Channel Management No 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management No 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs No 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management Yes 
Remote Access No 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring No 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Network Access Control (NAC)

Authentication Yes 
Authorization Yes 
Automated Hotfix / Updates Yes 
Centralized Policy Management Yes 
Dashboard Yes 
Device Auto-Provisioning Yes 
Device Self-Registration No 
Posture Assessment No 
Quarantine / Remediation No 
Secure Guest Access No 

Network Mapping

Color Codes / Icons No 
Compliance Management Yes 
Device Auto Discovery Yes 
Hierarchical Mapping Yes 
Location-Based Mapping Yes 
Map Exporting Yes 
On-Demand Mapping Yes 
Reporting/Analytics Yes 
Self-Updating Maps Yes 
Web Traffic Reporting No 

Product Features

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management Yes 
Relationship Mapping Yes 

Configuration Management

Access Control / Permissions Yes 
Application Deployment Yes 
Automated Provisioning No 
Infrastructure Automation No 
Node Management No 
Orchestration No 
Reporting Analytics / Visualization Yes 
Task Management Yes 

Data Center Management

Audit Trail No 
Behavior-Based Acceleration No 
Cross Reference System No 
Device Auto Discovery Yes 
Diagnostic Testing No 
Import / Export Data Yes 
JCL Management No 
Multi-Platform Yes 
Multi-User Yes 
Power Management Yes 
Sarbanes-Oxley Compliance No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking No 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management No 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management No 
Supplier Management Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

License Management

Automatic SKU Recognition No 
Central LM Server No 
Copy Protection No 
History Tracking Yes 
Node Management No 
Online Activation No 
Portable License No 
Sarbanes-Oxley Compliance No 
Timing Rights No 
Trial License No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

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