Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.
Description
TechSuite is a Windows + cloud SaaS that wraps bench-repair tools (BSOD analysis, HDD testing, malware scanning, Windows update repair, network diagnostics, registry cleanup) behind a unified runner with branded reporting.
The CLI is invokable from any RMM script engine (Syncro, NinjaOne, ConnectWise, Atera, Kaseya/Datto, HaloPSA), making TechSuite a prebuilt scripts library for MSPs running periodic maintenance on managed endpoints. The cloud dashboard handles shop-wide settings, report storage, and webhook events.
v2 integrations with Syncro and RepairShopr push reports to tickets. Reacquired by its original developers in August 2025; since then: AI report summaries, dashboard redesign, infrastructure modernization, 15+ rewritten core tools. Weekly releases.
Per-tech subscription: $25 Basic, $49 Plus (3 techs), $179 Pro (10 techs). 14-day free trial.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Autotask PSA
Yes
Atera
No
Bigger Brains
Yes
ConnectBooster
Yes
ConnectWise Automate
No
ConnectWise CPQ
Yes
Datto RMM
Yes
Datto Workplace
Yes
Microsoft Power Automate
Yes
QuoteWerks
Yes
Integrations
Autotask PSA
Yes
Atera
Yes
Bigger Brains
No
ConnectBooster
No
ConnectWise Automate
Yes
ConnectWise CPQ
No
Datto RMM
No
Datto Workplace
No
Microsoft Power Automate
No
QuoteWerks
No
Pricing Details
$97 per month
Free Trial
No
Free Version
No
Pricing Details
$25.00/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DeskDirector
Founded
2012
Country
New Zealand
Website
www.deskdirector.com
Vendor Details
Company Name
RepairTech
Founded
2011
Country
United States
Website
www.repairtechsolutions.com
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Portal
Chat
Yes
Collaboration
No
Content Management
Yes
Document Management
No
File Sharing
Yes
Search
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
Yes
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
No