DeskDirector Integrations

ConnectWise CPQ (formerly ConnectWise Sell) automates the process of obtaining professional quotes and proposals for IT solution providers. ConnectWise CPQ offers many tools that enable IT solution providers to save time and offer more value. Top features include professional proposal or quote templates, product catalog and sourcing, workflow automation, sales reports, and integrations to best-in-breed software like Cisco, Dell and HP. Building detailed sales quotes is time consuming, potentially costing your sales team hundreds of hours per week. ConnectWise CPQ™ (formerly ConnectWise Sell) brings order building complex quotes and proposals through custom templates, automated sourcing, and seamless PSA integration.

Power Automate from Microsoft helps organizations automate their business processes by connecting apps and services with customizable workflows. This no-code solution allows users to automate tasks like data synchronization, approval processes, and form submissions. The platform also leverages AI for more advanced automation, including processing documents and generating content. With support for robotic process automation (RPA) and cloud-based integrations, Power Automate enables seamless automation of both manual tasks and cloud operations, reducing operational costs and improving efficiency across industries.

Use QuoteWerks, the sales quoting and proposal software solution, in your CPQ and Quote-To-Cash sales process. For efficient sales quotes and proposal creation, turn to QuoteWerks. QuoteWerks is a market-leading Configure-Price-Quote (CPQ) solution designed to help businesses evolve their sales process so they can sell more, faster, and easier. The solution offers seamless PSA/CRM integrations, QuickBooks and Sage 50 integrations, credit card payment processing, approval and peer review, quote labor, Word-based proposals, a powerful dashboard, and so much more.

Datto's Autotask Professional Services Automation (PSA) platform stands out as a robust and user-friendly cloud solution that offers a comprehensive overview of an entire business, empowering Managed Service Providers (MSPs) to streamline operations and leverage data insights for enhanced service quality, productivity, and profitability. This innovative PSA tool enables MSPs to optimize every facet of their operations, integrating essential resources necessary for managing a successful services business. With its centralized operations, Autotask PSA enhances understanding through highly customizable dashboards and widgets, facilitating informed decision-making based on real-time data. Additionally, the platform is designed for ease of use, eliminating the need for extensive testing, maintenance, or frequent updates, while boasting a remarkable 99.99% uptime and top-tier security features. Serving as a vital backbone for MSPs, the PSA acts as a single point of reference for business operations, driving efficiency by automating various workflows and processes. In doing so, it not only simplifies management tasks but also empowers MSPs to focus on delivering exceptional service to their clients.

Recognized for excellence, our eLearning courses and SCORM content cater to both organizations and individual learners, and are compatible with desktop, tablet, or smartphone devices. Among our most sought-after training programs are Microsoft Office 365, Excel, Microsoft Project, and our engaging Brain Bites Microlearning series. To enhance knowledge retention, we introduce BrainBot, an innovative AI-driven chatbot that delivers brief, regular updates featuring questions, interactions, or reinforcement tools focused on the essential insights from your chosen Bigger Brains training courses. You can expect to receive concise communications from BrainBot approximately once a day, designed to solidify your learning experience. Many leading organizations trust Bigger Brains courses to upskill their teams, making our offerings equally ideal for individuals seeking to advance their abilities in a competitive job market. By choosing our courses, you can ensure a robust and effective learning journey that meets your personal and professional needs.

Datto RMM, a cloud-based remote monitoring platform and management platform that provides MSPs with the ability to secure and reliably manage customers' IT infrastructures, is reliable, modern and reliable. It was designed to reduce complexity, costs, risks, and risk. It includes powerful automation tools and monitoring tools like ransomware detection, patch management and remote control takeover. This allows MSPs to prevent IT problems, respond quickly to incidents, and provide better service to customers. All-in-one, reliable cloud backup and disaster recovery that is image-based. Cloud-to-cloud backup, fast recovery of critical data in Microsoft 365 or G Suite applications. Support for Windows and Mac allows for fast file and folder backups and restores. Secure file sync and sharing with a centrally managed, secure collaboration system. Servers can be quickly and reliably restored using an image-based, all in one business continuity and disaster recovery solution.

Streamline the process of receiving payments, from invoicing to collections, and eliminate tedious accounting duties, anxiety-inducing collection calls, and persistent overdue accounts. Embrace a seamless cash flow experience. If you’re among the numerous service providers delivering exceptional value to your customers, you may find that timely payments are not always a guarantee. Consequently, your earnings can become stuck in overdue accounts receivable, making reinvesting in your business's growth feel unattainable. However, it doesn't have to be this challenging. ConnectBooster offers a scalable solution designed to enhance your cash flow, and it is relied upon by thousands of service providers to ensure they receive their payments punctually and effortlessly, thereby saving valuable time. Are you ready to join them? By enabling two-way data synchronization with your existing tools and incorporating a range of payment automation features, ConnectBooster can help you save between 8 to 20 hours monthly on billing activities. Prior to implementing ConnectBooster, service businesses typically waited an average of 48 days to be compensated by their clients, which can significantly hinder growth and operational efficiency. Now, timely payments are within reach, allowing you to focus on what truly matters—growing your business.

Datto Workplace offers enterprise-grade file sync and shared to managed service providers without compromising security or efficiency. Datto Workplace is a business-oriented collaboration platform that allows clients to share files from any device. One, simple, and scalable solution that can be used for all roles, from sales technicians to executives. You can customize settings to meet your business's needs and simplify implementation. MSPs can schedule reports on system activity, monitor usage, and perform auditing on-demand. By leveraging integrations with core business tools like Microsoft, G Suite and Active Directory, workplace users can securely collaborate from any device. Clients can work securely with Datto Workplace, which boasts a 99.99% uptime and HIPAA, GDPR and SOC 2 compliance. Datto Workplace offers the security, mobility and control that businesses require.

Wise-Pay is the essential payment solution that helps you minimize cash gaps. With over 26,000 users, it offers integrated payment automation from some of the largest providers worldwide, ensuring that you’ll never need to pursue payments again. Handling invoices can be costly, but Wise-Pay streamlines the reconciliation of invoice payments within your accounting system and generates client invoices for various payment scenarios, including credit card surcharges. It breaks down barriers to accessing numerous platforms, resulting in a payment process that is not only fast but incredibly easy for your customers. Notable integrations include ConnectWise Customer Portal, CW Sell, Invarosoft IT Support Panel, Desk Director, QuoteWerks, CloudRadial, and iSell eCommerce Platform. By incorporating Wise-Pay, you can eliminate tedious tasks ranging from banking checks to account reconciliations, allowing you to focus on what truly matters in your business. Experience a significant boost in efficiency and customer satisfaction as you modernize your payment processes.