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Average Ratings 2 Ratings
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Description
DeskDingo is an innovative and free live chat and help center solution aimed at equipping businesses to provide outstanding customer support. By utilizing AI-driven features, it offers tailored assistance, shortens response times, and fosters customer loyalty, ultimately contributing to business growth and profitability. The system comes with a centralized inbox that brings together all customer communication into one streamlined process, which enhances teamwork within support departments. Furthermore, DeskDingo includes a user-friendly live dashboard that provides immediate insights into ongoing conversations, support staff performance, and visitor activities on the website. The AI Bot is capable of managing customer questions by utilizing specific functions and drawing from a comprehensive knowledge base, while also allowing human agents to step in when necessary. DeskDingo's complimentary plan accommodates unlimited users, interactions, and websites, along with customizable add-ons to meet the unique requirements of different businesses. This flexibility makes it an attractive option for companies looking to enhance their customer service capabilities effectively.
Description
Olark Live Chat is an online platform designed to facilitate real-time communication between businesses and their customers directly via their websites. This tool provides an efficient means for engaging with website visitors, integrating seamlessly with customer relationship management (CRM) systems, eCommerce solutions, and Help Desk applications, all of which offer valuable insights into customer behavior. Notable features encompass team management capabilities, automated messaging options, searchable chat transcripts, instant reporting, and additional functionalities. Moreover, Olark Live Chat includes features such as chat monitoring, targeted interactions, and a comprehensive analytics suite to further enhance user experience and business operations. With its range of tools, Olark empowers businesses to foster better customer relationships and improve service efficiency.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
ActiveCampaign
No
Cyfe
No
Desktop.com
No
Document360
No
Easyflow
No
Forcemanager
No
Freshdesk
No
Google Analytics
No
Kustomer
No
Mad Mimi
No
Integrations
ActiveCampaign
Yes
Cyfe
Yes
Desktop.com
Yes
Document360
Yes
Easyflow
Yes
Forcemanager
Yes
Freshdesk
Yes
Google Analytics
Yes
Kustomer
Yes
Mad Mimi
Yes
Pricing Details
$0
Free Trial
No
Free Version
Yes
Pricing Details
$17.00/month/user
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
DeskDingo
Founded
2024
Country
United States
Website
deskdingo.com
Vendor Details
Company Name
Olark
Founded
2009
Country
United States
Website
www.olark.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
