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Average Ratings 1 Rating
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Description
SolarWinds®, Dameware Remote Everywhere, (DRE), is a powerful remote support solution that allows IT professionals to quickly access any device or platform to resolve issues. It provides clear visibility and communication capabilities to quickly solve technical problems and delight end users. DRE is packed with powerful tools, reporting and session monitoring, but at a fraction of the cost of expensive, premium solutions.
Description
Splashtop SOS makes remote support easy. There's no need to travel to your user's location or waste time. Simply remote into the device and you can take control of it as soon as you need. You can quickly diagnose and fix the problem and make your customers happy.
Benefits and Key Features
* Simplified workflow - Your user launches the SOS app (can also be customized branded) on their device or computer. Once the session code is received, you can use it to open the session.
* The best tools and features - All you need to do the job quickly. You can share your screen to collaborate, transfer files between devices and chat with other users.
* Unlimited device support - All packages include unlimited device support. You only pay for the number concurrent technicians per annum. There is no yearly price rise as has become the norm with remote support products.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Freshdesk
Freshservice
ServiceNow
Splashtop Remote Support
Zendesk
Integrations
Active Directory
Freshdesk
Freshservice
ServiceNow
Splashtop Remote Support
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$199.00/year/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SolarWinds
Founded
1999
Country
United States
Website
www.solarwinds.com/dameware-remote-everywhere
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/sos
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management