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Average Ratings 0 Ratings
Description
JKT offers top-notch products designed to assist you in managing internal audits, implementing corrective and preventive actions, overseeing document control, providing training, ensuring quality control, and maintaining machinery, all utilizing industry-leading tools. You can experience live demonstrations of our web products online or opt to download demo versions of our desktop applications. To access the Main Document screen, simply click on the Add/Edit Documents in System icon or choose the equivalent option from the DOC9000 menu bar. Once you do this, a standard query screen will appear, allowing you to select documents based on specific criteria. In our example, we’ve chosen to filter the documents by the "Standard Operating Procedures" Document Type, after which you can click the Requery button to generate a list of documents that match your search. From this point, you have various options: you can view a specific record, examine all selected records, print a list of the selected documents, or even add a new record to the system. This streamlined process ensures that users can efficiently navigate document management tasks with ease.
Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$495 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
JK Technologies
Website
www.jkt9000.com/jkt9000/helpfiles/_0WP0KRBJQ.htm
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Product Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration