Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 11 Ratings

Total
ease
features
design
support

Description

DDM empowers companies to operate with increased effectiveness and efficiency like never before. It offers a comprehensive multi-CAD solution that encompasses complete product lifecycle management (PLM) and ensures revision control for parts, models, drawings, and office documents. The integration of multiple CAD systems allows for seamless management of project, office, and bill of materials (BOM) data, which can easily flow into ERP/MRP systems, including DDM office. Additionally, non-CAD users are able to oversee project and office information, emails, and workflows, all while maintaining a complete audit history. Users can access their data online at any time, day or night, providing flexibility and convenience for business operations. This level of accessibility ensures that collaboration and decision-making are streamlined, regardless of location.

Description

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Box
Dropbox
Jira
Jira Work Management
Mailchimp
Microsoft Azure
Microsoft Project
Okta
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Slack
Stackreaction
Trello
WordPress
Zapier

Integrations

Box
Dropbox
Jira
Jira Work Management
Mailchimp
Microsoft Azure
Microsoft Project
Okta
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Slack
Stackreaction
Trello
WordPress
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$9/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CSI Europe

Founded

1990

Country

United Kingdom

Website

www.csi-europe.com/ddm-designdatamanagerhome/

Vendor Details

Company Name

OneDesk

Founded

2008

Country

Canada

Website

www.onedesk.com

Product Features

Product Lifecycle Management

Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Lifecycle Management

Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

Alternatives

Alternatives

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