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Description
The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.
Description
Enhance customer experiences by centralizing decision-making and dismantling organizational barriers using Kitewheel's exceptional range of pre-built capabilities. Integrate your data effortlessly through versatile out-of-the-box connectors that function across various channels, systems, and databases. Utilize Kitewheel’s ID Manager to link identifiers and behaviors to individual profiles, providing a comprehensive 360-degree view of each customer. Employ advanced real-time Journey Analytics to visualize and analyze customer interactions and engagements over time across all channels. Tailor your customer journey to align with specific objectives, creating remarkable experiences with our user-friendly journey mapping tool designed for marketers. Determine the optimal next steps for each customer using our real-time, scalable decision-making engine, which is recognized as a leader in its field. Furthermore, streamline processes and enhance journey effectiveness by leveraging our integrated AI, Machine Learning, and journey path testing capabilities. By adopting these innovative solutions, organizations can foster a more cohesive approach to customer engagement and satisfaction.
API Access
Has API
API Access
Has API
Integrations
Connect
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$5,000 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cyara
Founded
2006
Country
United States
Website
cyara.com
Vendor Details
Company Name
Kitewheel
Founded
2013
Country
United States
Website
kitewheel.com
Product Features
Automated Testing
Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Software Testing
Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing
VoIP Monitoring
Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis