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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Gain immediate insights from your interactions with customers, allowing you to identify the key issues that frustrate them and impact your business adversely. With just a few clicks, you can organize and analyze hundreds of thousands of customer support inquiries, tickets, and live chats. The traditional method of manually tagging tickets is often tedious and inconsistent, leading to missed critical details in customer communications, with many support tickets remaining untagged. Cx Moments AI outperforms your agents by tagging tickets more efficiently and accurately, regardless of the complexity of the categorization required. Additionally, we will retroactively apply new tags or categories to your entire history of tickets, ensuring comprehensive coverage. Cx Moments also provides automatic summaries of customer inquiries by department, enabling you to showcase specific issues relevant to each team. In just a single click, you can identify which contact drivers are on the rise and warrant immediate attention. Furthermore, this system sheds light on the areas where your agents may be facing challenges, highlighting potential training needs to enhance their performance. By leveraging these insights, your organization can significantly improve customer satisfaction and operational efficiency.

Description

The Linguamatics I2E platform has established itself as a leader in text mining across various domains. Its flexible design enables the customization of query methods, ensuring the necessary precision and recall for specific applications while supporting enterprise-level needs. As an interactive text mining tool, I2E excels in extracting and analyzing data effectively. Leveraging advanced Natural Language Processing (NLP) technology, it is particularly adept at addressing a diverse array of inquiries, ranging from straightforward questions to those requiring complex linguistic analysis. Moreover, I2E significantly accelerates numerous research, development, and clinical workflows. Processes that once took months or were impractical with manual techniques can now be completed in a matter of hours or even minutes. Customers report that I2E achieves actionable insights at least ten times faster than conventional keyword searches, showcasing its efficiency and effectiveness. This remarkable speed and accuracy make it a valuable asset for organizations looking to enhance their data analysis capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dixa Yes 
Freshdesk Yes 
Freshservice Yes 
GitLab Yes 
HubSpot Service Hub Yes 
Kayako Yes 
LiveChat Yes 
Salesforce Yes 
Slack Yes 
TeamSupport Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zoho Desk Yes 

Integrations

Dixa No 
Freshdesk No 
Freshservice No 
GitLab No 
HubSpot Service Hub No 
Kayako No 
LiveChat No 
Salesforce No 
Slack No 
TeamSupport No 
Zendesk No 
Zendesk Chat No 
Zoho Desk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cx MOMENTS

Founded

2016

Country

Ireland

Website

www.cxmoments.com

Vendor Details

Company Name

Linguamatics

Founded

2001

Country

United Kingdom

Website

www.linguamatics.com/products/i2e

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales Yes 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis No 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

Alternatives

Alternatives

Rosette Reviews

Rosette

Basis Technology
SAS Text Miner Reviews

SAS Text Miner

SAS Institute