Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Every piece of information within CustomerSure is designed to be actionable. You can identify urgent concerns instantly, engage with customers directly, and disseminate feedback among teams to enhance their performance. CustomerSure enables you to design customer feedback surveys that delve deep into the challenges your brand is facing, extracting essential insights from your customers and allowing you to prioritize what truly matters. Our reporting features simplify the process of demonstrating the effectiveness of your customer feedback initiatives. You can monitor trends in important metrics such as NPS, CSAT, and Customer Effort, while also being able to segment your data for comparisons among departments, regions, locations, or even individual performances. Founded and managed by experts in customer feedback, CustomerSure is backed by licensed NPS consultants, and our software is developed from extensive experience in executing customer experience projects across various industries. This depth of knowledge ensures that you have the tools necessary to truly understand and improve customer satisfaction.
Description
The trajectory of your business hinges on your customer. With the innovative approach of Customer Insights Management, Iterate places customer insights at the forefront of your operations, ensuring that these valuable insights are both accessible and actionable across all teams, allowing every decision to be driven by customer needs. The Iterate for iOS SDK empowers you to gather direct feedback from users within your mobile application, boasting a developer-friendly design that is lightweight and simple to implement. Our in-app surveys enable you to pinpoint and engage the right audience at the optimal moment in their user journey, ensuring that the feedback you receive is both relevant and valuable. To enhance response rates, Iterate integrates surveys directly into emails, meticulously designed to function seamlessly on mobile devices. You can schedule surveys for specific times or leverage Iterate’s integrations with your marketing or analytics platforms to deploy surveys triggered by particular actions. This comprehensive approach ensures that your decision-making is consistently aligned with your customers' voices.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Airtable
No
Asana
No
Braze
No
Chattermill
No
Fullstory
No
Gmail
No
HubSpot CRM
No
HubSpot Customer Platform
No
Iterable
No
Klaviyo
No
Integrations
Airtable
Yes
Asana
Yes
Braze
Yes
Chattermill
Yes
Fullstory
Yes
Gmail
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Iterable
Yes
Klaviyo
Yes
Pricing Details
$259.47 per month
Free Trial
Yes
Free Version
No
Pricing Details
$25 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CustomerSure
Country
United Kingdom
Website
www.customersure.com
Vendor Details
Company Name
Iterate
Country
United States
Website
iteratehq.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No