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Description
CustomerHero offers a comprehensive Software with a Service platform that enables businesses to create an impactful Voice of Customer initiative, facilitating the collection, analysis, and utilization of customer feedback to enhance overall experiences and foster loyalty. Suitable for organizations of all sizes and sectors, CustomerHero consolidates feedback management into a single interface, providing tools tailored for customer experience, employee engagement, patient satisfaction, guest interactions, and multichannel feedback. This solution empowers teams to gain deeper insights into customer needs, surpass expectations at every interaction, and transform unprocessed information into actionable strategies through immediate insights, relevant feedback, and customizable dashboards. By gathering feedback at every interaction point, whether online or in-store, CustomerHero constructs a cohesive understanding of the customer journey, ensuring that feedback is not merely accumulated but catalyzes significant improvements throughout the business and drives a culture of continuous enhancement. Ultimately, CustomerHero helps organizations not only listen to their customers but also respond effectively, leading to sustained growth and stronger relationships.
Description
Streamline your Salesforce tasks by cutting your workload in half. Experience it firsthand without any cost, and get started in mere moments. Engage with your pipeline using a dynamic spreadsheet that offers real-time two-way editing, customizable filters, grouped data, notes, and more. If your mouse feels like a hindrance, dive into gamification and master a wide range of keyboard shortcuts that allow you to locate and modify information much faster. Tailor your Hero home screen to monitor the key metrics that matter most to you, and we’ll keep track of the time you’re saving. Rest assured, your CRM data remains completely private; Hero operates client-side, ensuring that only your device interacts directly with Salesforce. In this age of automation, shouldn’t your software follow suit? Configure Hero to perform automatic updates triggered by your personalized criteria, eliminating the need to update records individually. With just a few clicks, filter, verify, and execute bulk updates effortlessly. You can even collaborate in real-time with others, regardless of whether they have a Salesforce account, making teamwork more efficient than ever. Discover how much more productive you can be with Hero by your side.
API Access
Has API
API Access
Has API
Integrations
Plecto
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CustomerHero
Country
Poland
Website
www.customerhero.com
Vendor Details
Company Name
Hero.app
Founded
2020
Country
United States
Website
hero.app
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
