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Description
CustomerHero offers a comprehensive Software with a Service platform that enables businesses to create an impactful Voice of Customer initiative, facilitating the collection, analysis, and utilization of customer feedback to enhance overall experiences and foster loyalty. Suitable for organizations of all sizes and sectors, CustomerHero consolidates feedback management into a single interface, providing tools tailored for customer experience, employee engagement, patient satisfaction, guest interactions, and multichannel feedback. This solution empowers teams to gain deeper insights into customer needs, surpass expectations at every interaction, and transform unprocessed information into actionable strategies through immediate insights, relevant feedback, and customizable dashboards. By gathering feedback at every interaction point, whether online or in-store, CustomerHero constructs a cohesive understanding of the customer journey, ensuring that feedback is not merely accumulated but catalyzes significant improvements throughout the business and drives a culture of continuous enhancement. Ultimately, CustomerHero helps organizations not only listen to their customers but also respond effectively, leading to sustained growth and stronger relationships.
Description
Who likes to fill out surveys? No one.
Feedier is an innovative platform that collects valuable feedback. Keep your leadership position and turn feedback into growth leverage. Make data-driven decisions to improve services and products.
Innovative forms:
With a unique model called S.I.R.A., you can quickly deploy innovative forms in just minutes. Measure Satisfaction, Collect valuable Insights and Reward to Create Loyalty, and finally push an Action To Create Engagement
Get more responses
You can encourage your participants to provide feedback by requesting highly targeted and unique feedback. This will not only make the experience more efficient and faster, but it also motivates them to share their opinions.
Empower your data:
Feedier act as data-hub. Connect cross-data from your services and applications to the feedback you collect. Segment the data that you need. Machine learning analysis allows you to go one step further in sentiment analysis.
A platform for collaboration to infuse actions
Give feedback to your teams, engage your participants, and export your data.
API Access
Has API
API Access
Has API
Integrations
Desktop.com
Easyflow
Freebe
Integrately
KonnectzIT
Mailchimp
Pabbly Connect
PayPal
Rambox
Shift
Integrations
Desktop.com
Easyflow
Freebe
Integrately
KonnectzIT
Mailchimp
Pabbly Connect
PayPal
Rambox
Shift
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$30.00/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CustomerHero
Country
Poland
Website
www.customerhero.com
Vendor Details
Company Name
Alkaweb
Founded
2018
Country
France
Website
feedier.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Alternatives
No Alternatives
