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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Description

Loop is a Shopify app designed for subscriptions that enables direct-to-consumer (DTC) brands to boost their average order value and minimize cancellations through a gamified rewards system and a fully customizable subscriber portal. Our mission at Loop is to simplify the subscription process for DTC brands globally, ensuring that the DTC community can provide an exceptional experience for their subscribers. Unlike typical subscription applications, Loop aims to position itself as a true partner in your journey toward subscription growth, working collaboratively to enhance your business success. By focusing on innovative solutions, we strive to transform the way brands engage with their customers on a subscription basis.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AfterSell No 
Converge No 
ConvertCart No 
Freshdesk Yes 
Gorgias No 
HubSpot Customer Platform Yes 
Klaviyo No 
KnoCommerce No 
NetSuite Yes 
Oracle CPQ Yes 
Pandectes GDPR Compliance No 
Postscript No 
Recart No 
ReferralCandy No 
Shopify No 
Source Medium No 
Stackreaction Yes 
Swipe Again No 
Zapier Yes 
Zapiet No 

Integrations

AfterSell Yes 
Converge Yes 
ConvertCart Yes 
Freshdesk No 
Gorgias Yes 
HubSpot Customer Platform No 
Klaviyo Yes 
KnoCommerce Yes 
NetSuite No 
Oracle CPQ No 
Pandectes GDPR Compliance Yes 
Postscript Yes 
Recart Yes 
ReferralCandy Yes 
Shopify Yes 
Source Medium Yes 
Stackreaction No 
Swipe Again Yes 
Zapier No 
Zapiet Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CustomerGauge

Founded

2007

Country

Netherlands

Website

customergauge.com

Vendor Details

Company Name

Loop Subscriptions

Founded

2021

Country

United States

Website

www.loopwork.co

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Gamification

Badge Management No 
Collaboration Tools No 
Contest Management No 
Feedback Management No 
For Call Centers No 
For Developers No 
For Education No 
For Onboarding No 
For Sales No 
Goal Setting / Tracking No 
Leaderboards / Activity Tracking No 
Performance Metrics No 
Rewards Management No 

Alternatives

Alternatives