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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
SurveyTracker Plus adapts seamlessly to your specific requirements and timing, offering integrated tools that allow you to craft impactful surveys, distribute them economically through various channels, and effortlessly analyze the results. It accommodates scannable forms, as well as surveys conducted via USB and kiosks. You can easily design either an online or paper survey, determine a survey format, and disseminate surveys effectively. Additionally, it saves you time with access to ready-made content, including surveys, questions, images, styles, and reports, while also allowing the option to create custom content. You have the flexibility to reach your entire audience or produce a statistically valid subset from your list. By pre-filling selected questions using linked audience data, you can streamline the survey process and enhance reporting capabilities. The platform also enables the collection of handwritten responses from open-ended questions on paper forms. Users can choose from a variety of tables and graphs that can be tailored to meet their specific needs, ensuring that the presentation of data is both informative and visually appealing. Overall, SurveyTracker Plus provides a comprehensive solution for all your survey needs.
API Access
Has API
API Access
Has API
Integrations
Easyflow
Integry
Wufoo
Zapier
Pricing Details
$10.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
Scantron
Founded
1972
Country
United States
Website
www.scantron.com/assessment-solutions/surveys/online-paper-survey-management-survey-tracker-plus/
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
