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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
SurveyTracker Plus adapts seamlessly to your specific requirements and timing, offering integrated tools that allow you to craft impactful surveys, distribute them economically through various channels, and effortlessly analyze the results. It accommodates scannable forms, as well as surveys conducted via USB and kiosks. You can easily design either an online or paper survey, determine a survey format, and disseminate surveys effectively. Additionally, it saves you time with access to ready-made content, including surveys, questions, images, styles, and reports, while also allowing the option to create custom content. You have the flexibility to reach your entire audience or produce a statistically valid subset from your list. By pre-filling selected questions using linked audience data, you can streamline the survey process and enhance reporting capabilities. The platform also enables the collection of handwritten responses from open-ended questions on paper forms. Users can choose from a variety of tables and graphs that can be tailored to meet their specific needs, ensuring that the presentation of data is both informative and visually appealing. Overall, SurveyTracker Plus provides a comprehensive solution for all your survey needs.
API Access
Has API
No
API Access
Has API
No
Integrations
Easyflow
No
Integry
No
Wufoo
No
Zapier
No
Pricing Details
$10.00/month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
Scantron
Founded
1972
Country
United States
Website
www.scantron.com/assessment-solutions/surveys/online-paper-survey-management-survey-tracker-plus/
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
