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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
At SurveySquare, we believe that online surveys are just the beginning of the customer feedback journey. With our innovative ActionTracker™ technology, we enable our clients to not only gather responses but also monitor them and take meaningful actions. Our comprehensive solution empowers you to enhance your customer experience proactively. You can design fully branded surveys using SurveySquare's online survey software, which offers a diverse selection of over a hundred customizable templates and a powerful builder for fast survey creation. Whether you collect responses online or through mobile devices, all our surveys are designed to be responsive, ensuring they function seamlessly on any device. You have the flexibility to integrate your survey directly onto your website—whether on a dedicated page or as a popup—or distribute it through an email campaign, ensuring that your surveys reach your customers wherever they are. Analyzing survey responses is straightforward; simply apply the filters you require and select from various chart and graph options to meet your specific needs. Additionally, you can effortlessly customize reports with your branding elements such as logos, fonts, and colors, allowing for a professional presentation of your findings. By utilizing SurveySquare, you are not only gathering data but also transforming it into actionable insights that can drive your business forward.
API Access
Has API
API Access
Has API
Pricing Details
$10.00/month
Free Trial
Free Version
Pricing Details
$19.95 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
SurveySquare.com
Founded
2004
Country
United States
Website
www.surveysquare.com
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
