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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
Introducing the easiest-to-navigate questionnaire creation tool and survey builder available. Our software not only allows you to craft forms for data collection but also lets you design complex quizzes effortlessly. Utilize our user-friendly tool to create your surveys, incorporating a variety of question formats to suit your needs. Once your survey is ready, share the URL through social media platforms, embed it on your website, or distribute it via email to gather responses efficiently. With our real-time reporting dashboard, you can visualize results and statistics through user-friendly charts or by exporting data for further analysis. Our interface is designed with simplicity in mind, enabling you to preview your survey as you build it, ensuring a smooth experience. Unlike many of our rivals that feature convoluted drag-and-drop systems reminiscent of an airplane cockpit, we prioritize ease of use and accessibility. Crafting surveys should be a straightforward process, and we make it so. Naturally, you can create multiple-choice questions complete with text, as no survey is truly complete without them! Additionally, you have the flexibility to enhance your questions by randomizing answer order, making responses mandatory, and more, allowing for a customized survey experience. With these features, you can ensure your surveys are not only effective but also engaging for your respondents.
API Access
Has API
API Access
Has API
Pricing Details
$10.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
SurveyNuts
Country
France
Website
surveynuts.com
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
