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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
Surveys are crafted and structured through the Survey Galaxy survey Composer feature. A toolbox located on the left side of the composer interface presents a menu of survey items, facilitating easy navigation. Meanwhile, the Preview Pane on the right showcases the current configuration of the survey, allowing users to see how it will appear to participants. Users can add new survey elements either at the end or at any desired point within the survey by selecting items from the index, and existing items can be modified, repositioned, or removed. Additionally, surveys can be enriched with HTML code to incorporate hyperlinks that direct to supplementary information. Users have the flexibility to set page breaks either automatically or manually, with the default setting being no question numbering on the final survey; however, numbering can be applied either manually or automatically if needed. Furthermore, by adjusting the mode of the Preview Pane, one can alter the visual style of the survey to better suit their preferences. This level of customization ensures that each survey can be tailored to meet specific needs and objectives.
API Access
Has API
No
API Access
Has API
No
Integrations
Easyflow
No
Integry
No
Wufoo
No
Zapier
No
Pricing Details
$10.00/month
Free Trial
No
Free Version
Yes
Pricing Details
$30 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
Survey Galaxy
Founded
2003
Country
United Kingdom
Website
www.surveygalaxy.com
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No