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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.

Description

Snap XMP is a secure and collaborative platform designed for conducting online, mobile, and paper surveys. It goes beyond just asking questions by offering advanced and adaptable features that are unrivaled in the market, ensuring each participant receives a customized survey experience. You can design, distribute, and analyze questionnaires in multiple languages, including those that read right to left or utilize character-based scripts, with the ability to export them for seamless translation. The platform provides complete flexibility to tailor your surveys, creating polished and professional questionnaires that align perfectly with your organization's branding. Additionally, you can personalize surveys and automatically update participant records, allowing for respondent information stored in your database to be inserted throughout the survey and utilized for pre-answering questions. This creates an automated, efficient, and enjoyable survey experience for both you and your participants, whether they engage online, on paper, or while on the go. With Snap XMP, you can truly elevate the way you gather insights and feedback.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Easyflow
Integry
Wufoo
Zapier

Integrations

Easyflow
Integry
Wufoo
Zapier

Pricing Details

$10.00/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Customer.guru

Founded

2016

Country

Czech Republic

Website

customer.guru

Vendor Details

Company Name

Snap Surveys

Founded

1981

Country

United Kingdom

Website

www.snapsurveys.com

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

The Survey System Reviews

The Survey System

Creative Research Systems