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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
Effortlessly design professional online surveys with our user-friendly and robust survey editor. Primo Survey allows you to craft elegant and intricate surveys from the ground up or modify pre-existing templates from our extensive library. You can alter the appearance of your surveys using either predefined styles or custom designs and choose from an array of question types. Distribute your surveys via web links, emails, social media, and more, enabling you to gather responses instantly. Additionally, our integrated mailing system facilitates the sending of email invitations to your participants, tracks their replies, and allows for reminder notifications to be dispatched. The surveys produced through our platform are expertly optimized to provide an appealing experience on both desktop and mobile devices or tablets, ensuring seamless interaction for all users. Furthermore, the insights you gain from your collected data can be analyzed in real-time using our comprehensive reporting tools.
API Access
Has API
No
API Access
Has API
No
Integrations
Easyflow
No
Integry
No
Wufoo
No
Zapier
No
Pricing Details
$10.00/month
Free Trial
No
Free Version
Yes
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
Primo Survey
Founded
2008
Country
Romania
Website
www.primosurvey.com
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes
