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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
MyEcho offers robust and user-friendly survey software designed for gathering feedback from customers, employees, and partners, as well as for conducting various online surveys and forms. Whether you're looking for simple one-time surveys or more complex experience management solutions, MyEcho adapts to meet your specific goals and objectives. Each participant is sent an email with a unique link that directs them to the online survey, allowing you to personalize the message, subject line, and incorporate your logo. Similarly, an SMS can be sent to each respondent featuring a unique survey link, which can also be tailored to suit your preferences. Additionally, a brief survey link is available that can be accessed and completed multiple times; this link can be easily shared through your email, posted on your website, or included in a blog. You can also share a web link across popular social media platforms like Facebook, Twitter, and WhatsApp to maximize reach. The QR code functionality mirrors the web survey experience, enabling respondents to participate by simply scanning the code with their mobile devices. This QR code can be printed on various promotional materials such as pamphlets and posters, making it easy for your audience to engage with your survey. With such versatile options for distribution, MyEcho ensures that collecting feedback is both convenient and efficient for you and your respondents.
API Access
Has API
No
API Access
Has API
No
Integrations
Easyflow
No
Integry
No
Wufoo
No
Zapier
No
Pricing Details
$10.00/month
Free Trial
No
Free Version
Yes
Pricing Details
$29 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
Lightstone Consumer
Country
South Africa
Website
www.my-echo.co.za
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
No
