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Description
Journey mapping tool for customer journey managers, CX professionals and CX specialists. Custellence's journey maps will help you present your customer journey in a professional, convincing way.
The software is designed to help you succeed in putting the pieces together.
Customer journey on the agenda for the management
1. Visually strong and persuasive customer case that will resonate with managers, stakeholders and other stakeholders
2. To test the rest of your organisation, be able to communicate key points about customer journeys
3. When walking through a customer's story and telling their story, feel confident
Custellence is a time-saving tool that gives you confidence through intuitive communication
Interface combined with the right amount journey mapping smartness.
It is simple and intuitive. You can create service blueprints and journey maps from the beginning - no need for manuals and without having to be a designer.
Description
Lucidspark serves as a collaborative virtual whiteboard, enabling teams to unite and transform their most innovative concepts into tangible outcomes. It allows you to capture and share ideas on a versatile digital canvas that meets your creative needs. Exchange concepts, build upon one another’s insights, and provide constructive feedback to refine and enhance your proposals. By converting your brainstormed ideas into a structured list of actionable steps, you can generate momentum and maintain progress. The platform facilitates connection among team members, ensures the security of sensitive information, and adapts to your business's evolving requirements. It integrates smoothly with the tools you already use, promoting effective communication and improved visibility. Moreover, you can take the promising concepts developed in Lucidspark and turn them into practical applications through workflows and process documents created in Lucidchart. Every innovative idea begins with a single thought, and you can receive immediate notifications in Slack to keep you informed about every comment, share, and request, ensuring that you never miss an opportunity for collaboration. With its user-friendly interface and comprehensive features, Lucidspark is a powerful tool for any team looking to enhance their creative process.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudNuro
No
Google Drive
No
Lucidchart
No
Slack
No
Zoom
No
Integrations
CloudNuro
Yes
Google Drive
Yes
Lucidchart
Yes
Slack
Yes
Zoom
Yes
Pricing Details
$28.00/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
$7.95 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Custellence
Founded
2016
Country
Sweden
Website
custellence.com
Vendor Details
Company Name
Lucid
Founded
2010
Country
United States
Website
lucidspark.com
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
Yes
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
Yes
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
No
Chat / Messaging
Yes
Contact Management
No
Content Management
Yes
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
Yes
Video Conferencing
No
Idea Management
Activity Dashboard
No
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
No
Collaboration Tools
Yes
Cost-to-Completion Tracking
No
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
No
Resource Management
Yes
Time & Expense Tracking
No
Traditional Methodologies
No
Strategic Planning
Budgeting & Forecasting
No
Dashboard
No
Goal Setting / Tracking
Yes
Idea Management
Yes
KPIs
No
Modeling & Simulation
No
Roadmapping
Yes
Scenario Planning
Yes
Scorecards
No
