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Description
CrystalQore focuses on enhancing customer experience and communication technology by providing a range of solutions, including CCaaS, contact center integration, AI-driven automation, conversational AI, API integration, cloud services, CRM integration, and omnichannel communication options. Their innovative approach ensures that businesses can seamlessly connect with customers across various platforms.
Description
Customers prefer to engage with businesses through their preferred methods, whether that be via phone, chat, or online platforms. Consequently, it is essential for your contact center to adapt to each individual’s chosen means of communication. A cloud-based Contact Center as a Service (CCaaS) solution empowers your agents with the flexibility needed to connect with customers on their terms while also reducing your expenses related to hardware and operational costs. Offered by Windstream Enterprise, CCaaS is an all-in-one customer service solution that utilizes advanced Unified Communications as a Service (UCaaS) technology. This approach allows for a smooth integration of various communication channels, such as voice calls, web chats, and text messages, all equipped with omnichannel routing to enable customers to reach out through their most convenient options. Moreover, CCaaS provides effective call management and analytical tools designed to enhance agent performance and improve the likelihood of resolving issues on the first contact. By implementing this system, businesses can significantly enhance customer satisfaction and operational efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Windstream Enterprise UCaaS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ClearConverse
Founded
2017
Country
United States
Website
www.clearconverse.com
Vendor Details
Company Name
Windstream Enterprise
Country
United States
Website
www.windstreamenterprise.com/products/ccaas/
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics