Average Ratings 6 Ratings
Average Ratings 0 Ratings
Description
Critical Impact allows you to amplify and facilitate your email marketing strategies.
Our platform allows you to efficiently monitor your email and messaging portfolio, send edited and scheduled emails and text messages (SMS) for your advertising efforts with an affordable pricing structure.
Our subscriber assessment technique digs deep into your data to quickly find the subscribers who are most likely to read your next email, receive more emails, or make an additional purchase.
With our user-friendly interface, you can schedule the forwarding of your communications in seconds. Choose your sending options on a single page, then avoid errors by viewing the configuration of all your submission details.
Even rate your email on display, from phone, tablet to monitor.
Description
Effortlessly keep tabs on email activity with Email Tracking for Zendesk.
This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates.
In addition, the system allows for tracking link clicks within Zendesk emails.
To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Compete Club Management
Yes
Facebook
Yes
Google Analytics
Yes
Magento
Yes
Salesforce
Yes
Shopify
Yes
Sugar Sell
Yes
Zapier
Yes
Zendesk
No
Integrations
Compete Club Management
No
Facebook
No
Google Analytics
No
Magento
No
Salesforce
No
Shopify
No
Sugar Sell
No
Zapier
No
Zendesk
Yes
Pricing Details
Customer Specific. Call or email for pricing.
Free Trial
No
Free Version
No
Pricing Details
$2/agent/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Critical Impact
Founded
2009
Country
United States
Website
criticalimpact.com
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Product Features
Email Marketing
A/B Testing
Yes
Artificial Intelligence
No
Auto-Responders
Yes
CAN SPAM Compliance
Yes
Customer Surveys
Yes
Drip Campaigns
Yes
Dynamic Content
Yes
Event Triggered Email
Yes
Image Library
Yes
Landing Pages/Web Forms
Yes
Mailing List Management
Yes
Mobile Optimized Emails
Yes
Reporting/Analytics
Yes
Subscriber Management
Yes
Template Management
Yes
WYSIWYG Email Editor
Yes
Email Template Design
A/B Testing
Yes
Code From Scratch
Yes
Drag & Drop Editing
Yes
Image Library
Yes
Import HTML Code
Yes
Mobile-Friendly / Responsive
Yes
Potential Issue Identification
Yes
Premade Templates
Yes
Proofing
Yes
Reporting / Analytics
Yes
Text Editor
Yes
Theme Editor
Yes
Email Tracking
A/B Testing
Yes
Audience Segmentation
Yes
Campaign Management
Yes
Event-Based Notifications
Yes
Location Tracking
No
Team Management
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
Yes
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
Yes
Transactional Email
A/B Testing
Yes
Contact Database
Yes
Dynamic Content
Yes
Email Monitoring
Yes
Mailing List Management
Yes
Reporting/Analytics
Yes
Spam Check
Yes
Template Management
Yes
Product Features
Email Tracking
A/B Testing
No
Audience Segmentation
No
Campaign Management
No
Event-Based Notifications
No
Location Tracking
No
Team Management
No