Average Ratings 6 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Critical Impact allows you to amplify and facilitate your email marketing strategies. Our platform allows you to efficiently monitor your email and messaging portfolio, send edited and scheduled emails and text messages (SMS) for your advertising efforts with an affordable pricing structure. Our subscriber assessment technique digs deep into your data to quickly find the subscribers who are most likely to read your next email, receive more emails, or make an additional purchase. With our user-friendly interface, you can schedule the forwarding of your communications in seconds. Choose your sending options on a single page, then avoid errors by viewing the configuration of all your submission details. Even rate your email on display, from phone, tablet to monitor.

Description

Effortlessly keep tabs on email activity with Email Tracking for Zendesk. This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates. In addition, the system allows for tracking link clicks within Zendesk emails. To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Compete Club Management Yes 
Facebook Yes 
Google Analytics Yes 
Magento Yes 
Salesforce Yes 
Shopify Yes 
Sugar Sell Yes 
Zapier Yes 
Zendesk No 

Integrations

Compete Club Management No 
Facebook No 
Google Analytics No 
Magento No 
Salesforce No 
Shopify No 
Sugar Sell No 
Zapier No 
Zendesk Yes 

Pricing Details

Customer Specific. Call or email for pricing.
Free Trial No 
Free Version No 

Pricing Details

$2/agent/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Critical Impact

Founded

2009

Country

United States

Website

criticalimpact.com

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Product Features

Email Marketing

A/B Testing Yes 
Artificial Intelligence No 
Auto-Responders Yes 
CAN SPAM Compliance Yes 
Customer Surveys Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Event Triggered Email Yes 
Image Library Yes 
Landing Pages/Web Forms Yes 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management Yes 
Template Management Yes 
WYSIWYG Email Editor Yes 

Email Template Design

A/B Testing Yes 
Code From Scratch Yes 
Drag & Drop Editing Yes 
Image Library Yes 
Import HTML Code Yes 
Mobile-Friendly / Responsive Yes 
Potential Issue Identification Yes 
Premade Templates Yes 
Proofing Yes 
Reporting / Analytics Yes 
Text Editor Yes 
Theme Editor Yes 

Email Tracking

A/B Testing Yes 
Audience Segmentation Yes 
Campaign Management Yes 
Event-Based Notifications Yes 
Location Tracking No 
Team Management Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Transactional Email

A/B Testing Yes 
Contact Database Yes 
Dynamic Content Yes 
Email Monitoring Yes 
Mailing List Management Yes 
Reporting/Analytics Yes 
Spam Check Yes 
Template Management Yes 

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

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