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Average Ratings 0 Ratings
Description
Convarza AI is a cloud-based CRM solution that facilitates the management of customer interactions across various platforms, including chat, email, and phone calls. The platform allows teams to efficiently handle leads and contacts, track conversation histories, and delegate discussions as needed. Notable features encompass AI-driven voice agents and chatbots, customizable call flows, shared inboxes, automated workflows, marketing campaigns, and reminders for staff follow-ups. Additionally, agents benefit from a comprehensive knowledge base, the ability to transfer conversations to colleagues, and tools for scheduling appointments. Communication channels supported include WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, LINE, SMS, email, and web chat, while voice interactions can be facilitated through Twilio, Maqsam, or SIP services. Teams can tailor their channels and calling processes, link interactions with contact records and tasks, and streamline outreach within a single unified workspace. This platform is specifically crafted for sales, customer service, and other teams that engage directly with customers, helping them to effectively organize multi-channel communications, evaluate leads, and arrange appointments seamlessly. By integrating these functionalities, Convarza AI enhances the overall efficiency of customer engagement strategies.
Description
Exairon is an innovative SaaS platform for Customer Experience Automation that allows businesses to oversee customer engagements across more than 15 channels, including WhatsApp, Webchat, Mobilchat, Instagram, Facebook, Telegram, and Email, all within a unified interface enhanced by artificial intelligence.
Exairon equips both virtual assistants and human operators with its unique Conversational AI and Generative AI features, branded as MakinaGPT, facilitating seamless conversations through a hybrid working mode, which sets it apart from its competitors. This technology enables Exairon MachinaGPTs to function in Autonomous, Semi-Autonomous, or Hybrid/Human Controlled Automation processes without requiring any handover, ensuring a fluid interaction experience. Moreover, the integration of human agents and AI can occur at the most opportune moments, catering to customer needs effectively, resulting in the capability to handle significantly higher volumes of customer interactions with increased efficiency and effectiveness. By leveraging these advanced features, Exairon significantly enhances the overall customer engagement process.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Integrately
Yes
Make
Yes
Maqsam
Yes
Twilio
Yes
WhatsApp
No
Zapier
Yes
Integrations
Integrately
No
Make
No
Maqsam
No
Twilio
No
WhatsApp
Yes
Zapier
No
Pricing Details
$39/month/user
Starter is $39/month, billed monthly, and includes 1 user, 3 connected channels, 600 AI-calling minutes, and 1,200 dialer minutes per month. Annual billing is $390/year. Prices exclude applicable taxes; no setup or onboarding fee.
Free Trial
Yes
Free Version
No
Pricing Details
$125/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Pronnel Technology
Founded
2016
Country
India
Website
www.convarza.com
Vendor Details
Company Name
Exairon
Founded
2020
Country
United States
Website
exairon.com
Product Features
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No