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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

An efficient online platform designed to streamline contact management for remote teams, we have been in operation since 2007. Our service guarantees 256-bit encryption for all connections, ensuring your contact information remains private and secure. Unlike costly and complex CRM systems, Contactzilla is straightforward and effective for those who simply need to manage contacts without hassle. Your remote teams can stay synchronized in real-time, with the option to access the web interface as needed. Over the past ten years, we have assisted countless remarkable organizations in organizing their contact information. Users can freely add unlimited contacts to an unlimited number of ‘Address Books’ and share these with their teams. Any updates to contacts are immediately reflected for the entire team, enhancing productivity no matter where they are located. Customers appreciate us for the ease with which they can access crucial contact information for clients, employees, and supply chains—all within reach. We are valued for creating a single source of truth for contact data, eliminating the need for messy spreadsheet synchronization. By simplifying the contact management process, we empower teams to focus on what truly matters: their work.

Description

eContact efficiently manages millions of dynamic and strategically timed multi-channel customer interactions each month, utilizing IVR, SMS, and Email services for major Fortune 500 companies across North America. By seamlessly integrating these channels, eContact ensures that customers receive the appropriate communication through their preferred medium, precisely when it is most effective. The platform can significantly increase the number of automated outreach efforts during peak contact periods, thereby enhancing both customer engagement and response rates. It also aligns the volume of outbound communications with available customer support resources, taking into account historical data and current service conditions. Furthermore, eContact personalizes each interaction by considering factors such as individual channel preferences, customer status, and various other customer-specific variables to optimize the timing, content, and frequency of contact attempts. This holistic approach not only improves customer satisfaction but also drives better business outcomes through targeted engagement strategies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$5.00/month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Contactzilla

Website

contactzilla.com

Vendor Details

Company Name

SkyCreek

Founded

2003

Country

United States

Website

www.skycreek.com/products/econtact/

Product Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Product Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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