eContact Description
eContact facilitates millions of dynamic, timely, and cost-supressing multi-channel (IVR SMS, Email, and SMS) customer contacts per month for Fortune 500 companies. Use tightly integrated IVR, SMS, and email capabilities to work together to deliver the right contact to the right customer at the right time, over the correct channel. To maximize customer contact and action rates, dynamically increase the volume of automated customer contact to deliver within the most likely contact windows. Based on historical transfer rates and underlying conditions, align outbound customer contact volumes with the available customer support resources. To personalize customer contact attempts, you can incorporate customer preferences, customer status, or other customer variables.
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