eContact Description

eContact facilitates millions of dynamic, timely, and cost-supressing multi-channel (IVR SMS, Email, and SMS) customer contacts per month for Fortune 500 companies. Use tightly integrated IVR, SMS, and email capabilities to work together to deliver the right contact to the right customer at the right time, over the correct channel. To maximize customer contact and action rates, dynamically increase the volume of automated customer contact to deliver within the most likely contact windows. Based on historical transfer rates and underlying conditions, align outbound customer contact volumes with the available customer support resources. To personalize customer contact attempts, you can incorporate customer preferences, customer status, or other customer variables.

Integrations

No Integrations at this time

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
SkyCreek
Year Founded:
2003
Headquarters:
United States
Website:
www.skycreek.com/products/econtact/

Media

eContact Screenshot 1
Recommended Products
Our Free Plans just got better! | Auth0 by Okta Icon
Our Free Plans just got better! | Auth0 by Okta

With up to 25k MAUs and unlimited Okta connections, our Free Plan lets you focus on what you do best—building great apps.

You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Try free now

Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online

eContact Features and Options

Contact Management Software

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

eContact User Reviews

Write a Review
  • Previous
  • Next