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Description
ConnectLoop serves as an AI-driven sales agent platform tailored for inbound revenue teams, featuring Lia, an agent that interacts through website chat, email, and voice to provide immediate answers to visitor inquiries using your own resources. Lia efficiently qualifies leads according to your established criteria while seamlessly scheduling meetings in your calendar, available around the clock in ten different languages.
Additionally, Visitor Intelligence reveals the identities of companies behind anonymous website visitors, allowing you insight into who is exploring your offerings before they submit any information. Proactive Outreach is capable of generating personalized follow-up emails based on actual conversations, which can be reviewed, modified, and either sent or discarded by a team member. Furthermore, Knowledge Gaps identifies every question that Lia could not address, pinpointing specific areas where your content may be lacking in clarity or detail. This comprehensive approach not only enhances lead engagement but also helps refine your content strategy for better customer interaction.
Description
Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Cisco AnyConnect
Google Business Messages
Microsoft Dynamics 365
Salesforce
Integrations
Amazon Connect
Apple Business Chat
Avaya Cloud Office
Cisco AnyConnect
Google Business Messages
Microsoft Dynamics 365
Salesforce
Pricing Details
$599/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ConnectLoop
Founded
2025
Country
United States
Website
www.connectloop.ai/
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/cobrowse/